Part time House Ambassador- Concierge

associacareers; Denver (CO); Hybrid; USD 26,000 - 28,000; Full time

Benefits offered by this job

World-Class Training

Additional Income Opportunities

CAI Course/Designation Assistance

Paid Time Off/Holidays

Comprehensive Medical Benefits

Wellness Incentives

Mileage Reimbursement

Company Cellphone

Hybrid: In Office/Work From Home

Job summary

Associa Careers is seeking a House Ambassador- Concierge to greet residents and guests, maintain a welcoming lobby, and support daily community operations within the Sundial house. You will assist with amenity services, events, and inquiries, and help enforce HOA policies.

The role requires 1+ year of customer service/hospitality experience, strong communication skills, and the ability to multitask. Hybrid schedule with training provided is offered.

Qualifications

• 1+ year in customer service, hospitality, or front desk operations.
• Proficient with Microsoft Excel and amenity management software.
• Excellent communication and interpersonal skills.
• Ability to multitask and stay calm under pressure.
• CPR/AED training encouraged.

Responsibilities

• Provide resident and guest services.
• Keep lobby clean and organized; presentable as needed.
• Greet residents and guests in a welcoming, professional manner.
• Assist with amenity services, events, and inquiries.
• Provide information on community rules, programs, and services.
• Handle HOA board and management requests.
• Perform tasks assigned by Lead House Ambassador or General Manager.
• Monitor access to amenities; verify credentials.
• Report maintenance and safety issues; complete incident reports.
• Answer phones, respond to emails, and input data.
• Acknowledge issues same day; follow up.
• Maintain records; assist other departments as needed.
• Enforce HOA policies; monitor visitor logs; check-in procedures.
• Execute opening/closing checklists and alarm procedures.

Skills

Customer service

Hospitality

Front desk

Tools

Excel

Amenity software

Job description

House Ambassador- Concierge

Position Summary:

The Guest Service Ambassador is the first point of contact for the residents and guests of the Backcounty Community. This important role ensures a welcoming, clean, and organized environment. Providing exceptional/professional customer service. Which supports the smooth operation of community amenities on a daily basis and provides admin support and service. Such as fielding and executing homeowner requests. The responsibility includes but not limited to:

KEY RESPONSIBILITIES

Resident and guest services.

Ensure the lobby/building remains clean, organized, presentable by preforming touch up and orderly presentation, as needed.

Greets residents and guests in a welcoming manner, friendly and professional.

Assist with amenity services, events, and general inquiries.

Provides information regarding community rules, programs and services.

Handles HOA Board and Management requests.

Any additional tasks assigned by the Lead House Ambassador or the General Manager.

FACILITY OVERSIGHT

Monitor access to amenities and verify resident’s credentials.

Maintain a clean and welcoming environment at the Sundial house.

Report maintenance issues.

Report safety issues and complete incident reports.

ADMINISTRATIVE SUPPORT

Timely: Answer phones, respond to emails and input data in the proper data programs.

Same day acknowledgment of all issues, requests and follow up.

Maintain accurate records.

Assist other departments as time and coverage permits at the direction of the Lead House Ambassador and General Manager.

SECURITY AND COMPLIANCE

Enforce HOA policies, amenity rules and regulations.

Monitor visitor logs and ensure proper check in procedures.

Opening or closing check-list and alarm engagement procedures.

Compensation:

• $19-$20 per hour; direct experience highly considered.

Benefits Summary:

• World-Class Training
• Additional Income Opportunities
• CAI (Community Association Industry) Course/Designation Assistance
• Paid Time Off/Holidays
• Comprehensive Medical Benefits
• Wellness Incentives
• Mileage Reimbursement
• Company Cellphone
• Hybrid: In Office/Work From Home Schedule

QUALIFICATIONS

One+ years in customer service, hospitality, or front desk operations.

Knowledge of computer skills: Microsoft, excel, amenity management software preferred.

Excellent communication and interpersonal skills.

Ability to multitask and remain calm under pressure.

CPR/AED highly suggested.