Part-Time Hotel Guest Service Specialist

North Central Group; Phoenix (AZ); On-site; USD 22,041 - 27,552; Part time

Benefits offered by this job

Worldwide hotel discounts

Referral bonuses

401(k) plan with match

Job summary

Courtyard Happy Valley Phoenix North, managed by NCG Hospitality, is hiring a Part Time Hotel Guest Service Representative. Starting wage is $16.00/hour with potential increases for experienced candidates.

The role requires flexible availability across 7:00–15:00 and 15:00–23:00 shifts, 2–4 days per week, and a minimum of one year in hotels, food/beverage, or retail. Responsibilities include answering phones, making reservations, checking guests in/out, and providing courteous service to create

Qualifications

• Minimum 1 year of experience in hotels, food and beverage, or retail.
• Flexible availability for a combination of 7:00–15:00 and 15:00–23:00 shifts, 2–4 days per week.

Responsibilities

• Answer phones and handle guest inquiries.
• Make reservations and check guests in/out using the PMS.
• Process payments and assist guests to create a memorable experience.
• Provide courteous, prompt service and resolve issues with professional demeanor.

Skills

Customer service

Cash handling

Communication skills

Attention to detail

Teamwork

Tools

Property management system (PMS)

Job description

Courtyard Happy Valley Phoenix North, managed by NCG Hospitality, is hiring a Part Time Hotel Guest Service Representative. Starting wage is $16.00/hour with potential increases for experienced candidates.

The role requires flexible availability across 7:00–15:00 and 15:00–23:00 shifts, 2–4 days per week, and a minimum of one year in hotels, food/beverage, or retail. Responsibilities include answering phones, making reservations, checking guests in/out, and providing courteous service to create