Part-Time Help Desk Technician

Koniag Information Security Services, LLC; Arlington (VA); On-site; USD 34,440 - 48,216; Part time

Job summary

Koniag Information Security Services, LLC is seeking a Part-Time Help Desk Technician in Arlington, VA, requiring a Secret Security clearance. The technician will handle troubleshooting, software installation, and support for various IT equipment.

Essential responsibilities include ensuring compliance with Information Assurance requirements and providing desktop automation support to a diverse customer base. The ideal candidate will have knowledge of Microsoft products, Active Directory, and experience in military environments.

Qualifications

• Secret Clearance is required.
• Knowledge of various operating systems and protocols.
• Experience with local and secure networks.

Responsibilities

• Perform troubleshooting and problem resolution for IT issues.
• Configure and install software for various end-user devices.
• Support desktop automation to enhance customer service.

Skills

Troubleshooting

Installation of software

Customer support concepts

Active Directory

Virtual Desktop Infrastructure (VDI)

Microsoft software products

Tools

VMware

Various IT equipment

Job description

Koniag Data Solutions, LLC a Koniag Government Services company, is seeking a Part- Time Help Desk Technician with a Secret Security clearance to support KDS and our government customer in Arlington, VA.

Essential Functions, Responsibilities & Duties may include, but are not limited to:

• Will be required to perform Touch Labor, fixes, configuration, troubleshoot issues and problems, install software for a variety of end user and other devices such as printers, VTC suites, monitors, keyboards, mice, headsets, cameras, VOIP phones.
• Tier II technicians are the primary POC for incident and problem resolution and escalation.
• Knowledge of a wide range of applications, operating systems, protocols, IT equipment, techniques, requirements, methods, and procedures to provide desktop automation support to a customer base.
• Ensure Information Assurance (IA) requirements are met for all devices.
• Knowledge of automated system customer support methods and techniques to include troubleshooting, recovery, adjusting, modifying, improving and resolving computer and software problems.
• Knowledge of customer support concepts and methods installed operating systems, and the IT infrastructure to serve as customer technical analyst with responsibility for resolving the most complex customer problems.
• Knowledge and skill in applying operating systems principles and methods, and the functionality of the current systems environment to configure systems components such as disk drives, printers, and other peripherals needed to support the operating environment.
• Knowledge of a wide range of automation techniques, requirements, methods, and procedures to evaluate and advise on new and emerging technologies.
• Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness.
• Specialized knowledge of Microsoft software products, skill in applying operating systems, and the ability to configure systems components such as disk drives, printers, and other peripherals needed to support the operating environment.
• Working knowledge of and skill in applying maintenance concepts and methods to troubleshoot system problems.
• Working knowledge of and experience working with Active Directory.
• Working knowledge of and experience working with local and secure networks.
• Working knowledge of and experience working with Virtual Desktop Infrastructure (VDI), especially VMware.
• Assists with interpreting policies, procedures, and strategies that govern the planning and delivery of help desk services.
• Working knowledge of and experience working in and around the Army environments and familiar with Classified IT supports.
• Familiar with decommissioning of Army assets and Lifecycle Management SOPs.

Clearance Required:

• Secret Clearance required

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

Equal Opportunity Employer/Veterans/Disabled.Shareholder Preference in accordance with Public Law 88-352