Part-Time Help Desk Technician

Koniag Government Services; Arlington (VA); On-site; USD 38,572 - 44,083; Part time

Job summary

Koniag Government Services is seeking a Part-Time Help Desk Technician to support our government customer in Arlington, VA. This role requires a Secret Security clearance and offers an hourly pay rate of $28 to $32.

You will troubleshoot issues, install software, and provide desktop automation support. Ideal candidates should have knowledge of Microsoft products and experience working with classified IT systems.

Qualifications

• Knowledge of a wide range of applications and IT equipment.
• Ability to troubleshoot and resolve complex customer issues.
• Experience with classified IT support and Army environments.

Responsibilities

• Perform software installation and device configuration.
• Provide Tier II incident and problem resolution.
• Ensure Information Assurance (IA) requirements are met.

Skills

Touch Labor

Troubleshooting

Microsoft software products

Active Directory

Virtual Desktop Infrastructure (VDI)

Customer support techniques

IT infrastructure knowledge

Job description

Koniag Data Solutions, LLC a Koniag Government Services company, is seeking a Part‑Time Help Desk Technician with a Secret Security clearance to support KDS and our government customer in Arlington, VA.

Essential Functions, Responsibilities & Duties may include, but are not limited to:

• Will be required to perform Touch Labor, fixes, configuration, troubleshoot issues and problems, install software for a variety of end user and other devices such as printers, VTC suites, monitors, keyboards, mice, headsets, cameras, VOIP phones.
• Tier II technicians are the primary POC for incident and problem resolution and escalation.
• Knowledge of a wide range of applications, operating systems, protocols, IT equipment, techniques, requirements, methods, and procedures to provide desktop automation support to a customer base.
• Ensure Information Assurance (IA) requirements are met for all devices.
• Knowledge of automated system customer support methods and techniques to include troubleshooting, recovery, adjusting, modifying, improving and resolving computer and software problems.
• Knowledge of customer support concepts and methods installed operating systems, and the IT infrastructure to serve as customer technical analyst with responsibility for resolving the most complex customer problems.
• Knowledge and skill in applying operating systems principles and methods, and the functionality of the current systems environment to configure systems components such as disk drives, printers, and other peripherals needed to support the operating environment.
• Knowledge of a wide range of automation techniques, requirements, methods, and procedures to evaluate and advise on new and emerging technologies.
• Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness.
• Specialized knowledge of Microsoft software products, skill in applying operating systems, and the ability to configure systems components such as disk drives, printers, and other peripherals needed to support the operating environment.
• Working knowledge of and skill in applying maintenance concepts and methods to troubleshoot system problems.
• Working knowledge of and experience working with Active Directory.
• Working knowledge of and experience working with local and secure networks.
• Working knowledge of and experience working with Virtual Desktop Infrastructure (VDI), especially VMware.
• Assists with interpreting policies, procedures, and strategies that govern the planning and delivery of help desk services.
• Working knowledge of and experience working in and around the Army environments and familiar with Classified IT supports.
• Familiar with decommissioning of Army assets and Lifecycle Management SOPs.

Clearance Required:

• Secret Clearance required

Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e‑mail at [e-mail] or by calling 703‑488‑9377 to request accommodations.

Job Details

Job Family Client Techncial Support and Training

Job Function Help Desk Support Tech

Pay Type Hourly

Hiring Min Rate 28 USD

Hiring Max Rate 32 USD