Part-Time Healthcare Front Desk Specialist

Brownsburg Health Care Center; Brownsburg (IN); On-site; USD 18,000 - 28,000; Part time

Job summary

Brownsburg Health Care Center is hiring a part-time Receptionist to join our skilled nursing and rehabilitation facility. You will be the first point of contact for residents, families, visitors, physicians, staff, and guests, handling front desk, telephone, and administrative duties.

The role emphasizes friendly, professional customer service and confidentiality. Requirements include a high school diploma; prior healthcare front desk experience is preferred, and proficiency with Microsoft

Qualifications

• High school diploma or equivalent required.
• Previous receptionist/front desk/customer service/healthcare experience preferred.
• Previous experience in skilled nursing facility or healthcare setting is a plus.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Excellent verbal and written communication skills.
• Professional, friendly, and compassionate demeanor.
• Strong organizational and multitasking skills.
• Ability to interact positively with residents, families, visitors, physicians, staff, vendors, and community members.
• Confidentiality and professional handling of sensitive information.
• Reliable attendance and punctuality.

Responsibilities

• Welcome and greet residents, families, visitors, physicians, vendors, and guests in a professional and friendly manner.
• Serve as the primary point of contact at the facility's front desk.
• Answer incoming telephone calls, direct calls to the appropriate department or staff member, and take accurate messages.
• Provide information to residents, families, visitors, and callers according to facility policies and procedures.
• Provide excellent customer service and respond professionally to questions, requests, and concerns.
• Serve as a liaison between residents, families, and facility departments.
• Assist new residents with orientation to facility services.
• Maintain and update the resident directory and telephone extensions.
• Maintain accurate records, files, and appointments.
• Open, distribute, and forward incoming mail.
• Assist with clerical duties for facility leadership and other departments.
• Record appointments and important information for administrative staff.
• Announce notifications over the public address system.
• Assist with employment applications and provide applications to prospective employees.
• Coordinate resident and family requests and ensure concerns are followed up on.
• Promote a positive experience for residents, families, visitors, and staff.
• Support facility compliance with regulations and policies.
• Maintain confidentiality of resident and facility information.
• Perform other duties as assigned.

Skills

Verbal and written communication

Professional demeanor

Organizational skills

Multitasking

Interpersonal skills

Reliability/punctuality

Education

High school diploma

Tools

Microsoft Office

Job description

Brownsburg Health Care Center is hiring a part-time Receptionist to join our skilled nursing and rehabilitation facility. You will be the first point of contact for residents, families, visitors, physicians, staff, and guests, handling front desk, telephone, and administrative duties.

The role emphasizes friendly, professional customer service and confidentiality. Requirements include a high school diploma; prior healthcare front desk experience is preferred, and proficiency with Microsoft