Part-Time Health Coach Assistant

Lenus; Oklahoma City (OK); In loco; USD 22.000 - 28.000; Part-time

Vantaggi offerti da questo lavoro

Hourly pay $16-$20

Paid sick leave

Extensive training

Development opportunities

Quarterly check-ins

Scale-up environment

Descrizione del lavoro

Lenus is seeking a Part-Time Assistant Coach to support our North America coaching operations. You will work with coaches to manage client workflows, deliver branded coaching experiences, and help maintain high standards across the network.

This role requires weekend, evening, and holiday availability and residency in the listed North American locations. Fluency in English and Spanish, strong EQ, and excellent organization are highly valued as you help clients achieve their goals.

Competenze

• Must be available to work weekends, nights and holidays.
• Must be a current resident of Arizona, Arkansas, Georgia, Idaho, Indiana, Kansas, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, West Virginia, Wisconsin, Wyoming, Ontario, Manitoba, and BC (Vancouver)
• A deep-rooted passion for health and fitness, with a natural ability to translate complex goals into actionable steps.
• An "athlete’s heart" and a "teacher’s mind": you are driven to see others succeed and can explain the "why" behind the "what."
• Fluency in English and Spanish, with the ability to communicate empathetically and clearly across different mediums.
• High emotional intelligence (EQ): you can read between the lines to understand a client's struggles and provide the right support at the right time.
• Proactive problem‑solving skills: you don't wait for a system to break; look for ways to optimize the client experience every day.
• Meticulous organizational habits: you can manage multiple client profiles and schedules without letting the "human touch" slip through the cracks.

Mansioni

• Provide high-quality, branded coaching to clients on behalf of our coaches, acting as a seamless extension of their brand.
• Execute end-to-end coaching tasks, including the deployment of coach templates and the application of specific protocols.
• Manage client inboxes daily to provide motivation and answer questions within established service levels.
• Maintain a credible and authentic coaching presence in all client interactions.
• Ensure seamless integration with coach workflows by adapting to their working hours, weekly rhythms, and coaching philosophies.
• Maintain the ability to handle multiple coaches and distinct brand identities simultaneously, ensuring no cross-contamination of coaching styles or protocols.
• Adhere to our SLAs for response times and proactive reach-outs to clients.
• Manage the commercial lifecycle of clients, including handling renewals and cancellations.
• Identify upsell opportunities and successfully handle them end-to-end.
• Serve as the first line of support for clients navigating the app, escalating to the Support team when necessary.

Conoscenze

Weekend availability

Evenings availability

Holidays availability

Residency in listed regions

Health & fitness passion

Athlete’s heart

Teacher’s mindset

Fluent English

Fluent Spanish

High EQ

Proactive problem solving

Meticulous organization

Strumenti

None

Descrizione del lavoro

Lenus is seeking a Part-Time Assistant Coach to support our North America coaching operations. You will work with coaches to manage client workflows, deliver branded coaching experiences, and help maintain high standards across the network.

This role requires weekend, evening, and holiday availability and residency in the listed North American locations. Fluency in English and Spanish, strong EQ, and excellent organization are highly valued as you help clients achieve their goals.