Part-time Guest Services Specialist

Environmental Learning Center; Vero Beach (FL); On-site; USD 19,000 - 25,000; Part time

Job summary

The Environmental Learning Center is seeking a part-time Guest Services Specialist to welcome visitors, process admissions, and guide guests in campus programming. The role includes assisting in the gift shop and maintaining the Welcome Center, with strong emphasis on customer service and member engagement.

Outbound duties include booking excursions, educating guests on offerings, and supporting weekend events; weekend/evening shifts may be required to accommodate special events.

Qualifications

• Welcomes guests and informs about campus activities.
• Handles admissions and cash transactions.
• Assists with gift shop and inventory management.
• Maintains Welcome Center cleanliness and order.
• Knowledge of ELC programming and events.
• Familiar with booking tours via FareHarbor.

Responsibilities

• Greet guests at the Welcome Center and inform them about activities.
• Receive admission fees and manage cash/credit card sales.
• Encourage membership and explain benefits and software used.
• Assist Nature Nook gift shop: inventory, pricing, stocking, POS entry.
• Monitor cleanliness of Welcome Center; perform daily cleaning.
• Book excursions and educate guests about pontoon and water trips.
• Explain programs and wellness offerings.
• Lead guided nature tours or assist with kayaking when needed.

Skills

Multitasking

Customer service

Detail oriented

Public interaction

Communication skills

Cash handling

Technology skills

Environmental education interest

Tools

POS system

FareHarbor

Membership software

Job description

Guest Services Specialist - Part Time

The schedule for this part-time position is Friday through Sunday. Reports to - Guest Services Manager and Executive Director Back-up - Campus Connections Coordinator and part-time Guest Services staff, Operations Manager, Finance Manager, Development Officer

Overview Statement of Position Duties and Responsibilities - Responsible for welcoming guests to campus, answering phone inquiries, collecting admissions and providing information about campus activities. Assists customers with shopping in the gifts area, including ringing up purchases of items, programs and events.

Detailed Duties and Responsibilities -

• Greet all guests who come to the Welcome Center and ensure that they are well informed about current activities and ELC in general. Offer ELC explorer backpacks to children.
• Receive admission fees from guests; manage cash drawer and credit card sales (Square).
• Inquire whether the guest is a member; encourage membership if not a current member including explanation of membership benefits and use of membership software.
• Assist with the gift shop (Nature Nook) to include inventory, sales, pricing, stocking, and entering items into the Point of Sale system.
• Monitor the cleanliness of the Welcome Center and perform daily cleaning of Welcome Center as needed, such as vacuuming.
• Maintain an in-depth knowledge of all ELC programming and events:
  • Read newsletter, website, social media, and internal and public calendars to stay current.
  • Arrange for desk coverage to attend staff meetings and departmental meetings.
  • Book excursions for guests via phone or in-person inquiries and educate guests about excursions (pontoon trips, water excursions) using the FareHarbor booking system.
  • Book and be able to explain programming events such as children's programming, family adventures, one-time events.
  • Book and explain wellness offerings.
• Other duties for individual specialists may include such activities as leading guided nature tours, help guests with kayaks.

Knowledge, Skills, Abilities - Multitasker, great customer service, detail oriented, works well with the public, good communication skills, cash-handling skills, strong technology skills needed. Strong passion for environmental education and knowledge of Florida flora and fauna preferred. Ability to manage multiple software systems is a plus.

Equipment Used in Job - Computer, POS system, multiple software systems.

Other hiring conditions (background check, etc., licensure) - background check Schedules could be flexible to include weekends/evenings for special events.