Part-Time Guest Services Associate — Reservations & Support

Sight & Sound Brand; Branson (MO); On-site; USD 17,908 - 22,041; Part time

Job summary

A leading entertainment organization in Branson is seeking a Customer Service Representative for part-time work. The position involves providing exceptional customer service, assisting guests both in person and over the phone. Candidates should possess excellent communication skills and the ability to handle challenging situations with grace. This role includes working approximately 28 hours per week, covering shifts from morning to early evening, and some Saturdays are required. A high school diploma is preferred, with less than 2 years of customer service experience being ideal.

Qualifications

• Ability to remain calm and rational under pressure in a fast-paced environment.
• Willingness, desire, and ability to learn and serve.
• Less than 2 years of Customer Service experience preferred.

Responsibilities

• Provide the highest level of customer service to guests.
• Handle difficult problems or situations professionally.
• Complete daily tasks related to guest reservations promptly.
• Keep informed about sales and business policies.
• Perform all other duties as assigned.

Skills

Solid typing skills

Excellent written and verbal communication

Interpersonal skills

Ability to stay calm under pressure

Critical thinking

Problem-solving skills

Education

High School diploma or equivalent

Tools

Microsoft Teams

Showtix

Outlook

SharePoint

Talkdesk

Job description

A leading entertainment organization in Branson is seeking a Customer Service Representative for part-time work. The position involves providing exceptional customer service, assisting guests both in person and over the phone. Candidates should possess excellent communication skills and the ability to handle challenging situations with grace. This role includes working approximately 28 hours per week, covering shifts from morning to early evening, and some Saturdays are required. A high school diploma is preferred, with less than 2 years of customer service experience being ideal.