Guest Experience Associate – Onsite (Full-Time)

Sight & Sound Brand; Branson (MO); On-site; USD 28,000 - 36,000; Full time

Job summary

A local entertainment company in Branson is seeking a full-time Customer Service Representative. This role includes providing top-tier service to guests, both over the phone and in-person at the Box Office. The ideal candidate will have strong communication skills and a high school education. Ability to manage customer inquiries and reservations efficiently is essential. This position offers a full-time schedule with two variable shift types and requires 40 working hours per week.

Qualifications

• Excellent written and verbal communication skills required.
• Solid typing skills needed for customer interactions.
• Ability to stay calm under pressure in a fast-paced environment.

Responsibilities

• Provide high-quality customer service over the phone and in-person.
• Assist guests with reservations and inquiries both virtually and on-site.
• Support a collaborative culture in all interactions with guests and team members.

Skills

Typing skills

Verbal communication

Written communication

Interpersonal skills

Critical thinking

Problem-solving

Education

High School or better

Tools

Showtix

Microsoft Teams

Outlook

SharePoint

Talkdesk

Job description

A local entertainment company in Branson is seeking a full-time Customer Service Representative. This role includes providing top-tier service to guests, both over the phone and in-person at the Box Office. The ideal candidate will have strong communication skills and a high school education. Ability to manage customer inquiries and reservations efficiently is essential. This position offers a full-time schedule with two variable shift types and requires 40 working hours per week.