Part-Time Guest Service Agent |Homewood Suites | Washington DC Convention Center

NextGig; Washington (District of Columbia); Vor Ort; USD 32.000 - 48.000; Vollzeit

Benefits dieser Stelle

Excellent pay

Hotel discounts

Growth opportunity

Zusammenfassung

NextGig in Washington DC is seeking a friendly Front Desk Associate to be the welcoming face of the hotel. You’ll handle guest check-ins and check-outs, answer questions, and share your knowledge of local restaurants, entertainment, and events.

You’ll need a High School diploma or equivalent and 3–6 months of related experience. The role requires a cheerful, professional demeanor, cash handling, and comfort with hotel computer systems; evenings, weekends, and holidays may be required.

Qualifikationen

• High School diploma or equivalent.
• 3–6 months related experience preferred.
• Must be a people-person and able to interact with guests and team members politely and positively.

Aufgaben

• Greet guests and manage front desk duties from check-in to check-out with a warm, professional manner.
• Provide local area knowledge on restaurants, entertainment, and events to guests.
• Handle cash transactions accurately and use hotel computer systems and databases.
• Maintain a welcoming, efficient front desk environment under varying schedules.

Kenntnisse

Customer service

Communication

Cash handling

Local area knowledge

Guest relations

Ausbildung

High School diploma or equivalent

Tools

Property management system (PMS)

Computers

Databases

Jobbeschreibung

What You’ll Do:

You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you’ll be making sure all guests receive excellent service from check-in to check-out.

A lot goes into creating a perfect hotel stay, and you’ll play a huge role in this. We are looking to you to OWN the front desk area.

Here are a few of the other tasks that will keep you busy on a daily basis:

• Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches.
• You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests.
• You’ll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job.

Where You’ve Been:

We’re looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people‑person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won’t be a great fit.

When You’re Here:

Sometimes you’ll be behind the desk—but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer

• excellent pay, hotel discounts, and the opportunity to be part of an anything‑but-standard growing hotel company.