Part-Time Guest Experience Educator

lululemon; Columbia (MD); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Extended health benefits

Dental benefits

Mental health plans

Paid time off

Savings & retirement plan matching

Generous employee discount

Fitness & yoga classes

Parenthood top-up

Development courses

Mentorship programs

Job summary

lululemon Educator role in a retail store focuses on delivering world-class guest service and authentic engagement with our community. You will share top-quality product education and ensure a memorable, value-driven shopping experience aligned with our brand culture.

The position involves on-floor customer interactions, merchandise presentation, and supporting store operations to maintain a luxury shopping environment while embracing inclusion and teamwork.

Qualifications

• Must be legally authorized to work in the country where the store is located.
• Must be 18 years of age or older.
• Willing to work flexible schedule including evenings, weekends, and holidays.
• Able to move through a store and lift up to 30 lbs.
• Experience in customer service or retail is preferred.

Responsibilities

• Interact with guests to ensure a great guest experience in a manner that values guests’ time.
• Assess guests’ needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards.
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
• Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.

Skills

Inclusion & Diversity

Integrity/Honesty

Guest Experience

Personal Responsibility

Self-Awareness

Collaboration & Teamwork

Enthusiasm

Job description

lululemon Educator role in a retail store focuses on delivering world-class guest service and authentic engagement with our community. You will share top-quality product education and ensure a memorable, value-driven shopping experience aligned with our brand culture.

The position involves on-floor customer interactions, merchandise presentation, and supporting store operations to maintain a luxury shopping environment while embracing inclusion and teamwork.