Part-Time Guest Experience Ambassador

ASM Global-SMG; United States; On-site; USD 17,000 - 25,000; Part time

Job summary

Legends Global is seeking a part-time Guest Relations Representative for the Paycom Center in Oklahoma City. You will greet guests, assist with wheelchair and ADA needs, and act as a host to visitors during events, ensuring a welcoming and safe environment.

You will work a flexible schedule after normal business hours, with responsibilities including handling guest requests, responding to concerns, and supporting staff to maintain excellent guest experiences.

Qualifications

• Previous customer service experience required.
• High school diploma or equivalent.

Responsibilities

• Greet and seat guests in a friendly, professional manner.
• Act as host to guests visiting the Arena and Convention Center.
• Assist guests with elevator/escalator services, including ADA elevator.
• Respond to guests' concerns/complaints promptly and courteously.
• Serve as main point of contact for guest requests and pursue resolutions.
• Enforce building policies for safety during events.
• Exhibit courteous hospitality at all times and cooperate with staff.
• Respond to incidents and investigate with witnesses on scene.
• Provide public assistance with lost and found.
• Monitor crowds during events.
• Assist guests during emergencies such as sheltering in place and evacuations.
• Maintain professional appearance and demeanor.
• Communicate courteously with guests and coworkers.
• Assist guests with ADA needs including wheelchair runs.
• Perform other duties as required.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or equivalent

Tools

Scheduling software

Job description

Legends Global is seeking a part-time Guest Relations Representative for the Paycom Center in Oklahoma City. You will greet guests, assist with wheelchair and ADA needs, and act as a host to visitors during events, ensuring a welcoming and safe environment.

You will work a flexible schedule after normal business hours, with responsibilities including handling guest requests, responding to concerns, and supporting staff to maintain excellent guest experiences.