Part-Time Front End Service Supervisor

Buchheit Inc; Herculaneum (MO); On-site; USD 17,000 - 30,000; Part time

Job summary

Buchheit Inc. in Herculaneum, MO is seeking a Front End Customer Service Manager for a part-time role. You will supervise front-end operations, manage customer requests, and oversee POS functions to ensure smooth daily activity.

Responsibilities include enforcing service standards, coordinating with management on growth strategies, and guiding staff training while handling routine cash processes and deposits as needed.

Qualifications

• Prior customer service and supervisory experience is essential.
• Knowledge of customer service principles and practices.
• Strong work ethic and interpersonal skills.
• Basic computer skills and product knowledge.
• Ability to work a flexible schedule.
• Multitask, coordinate, analyze, observe, make decisions, and meet deadlines.

Responsibilities

• Implement customer service policies and procedures and communicate customer service standards.
• Direct the daily operations of the customer service team.
• Plan, prioritize and delegate work tasks to ensure proper functioning of the department.
• Ensure the necessary resources and tools are available for quality customer service delivery.
• Review customer complaints, track resolution, and handle escalated service.
• Identify and implement strategies to improve quality of service, productivity and profitability.
• Coordinate with management to support growth strategies.
• Coordinate and manage customer service projects and initiatives.
• Ensure budget requirements are met.
• Evaluate and performance manage staff.
• Identify and address staff training and coaching needs.
• Balance cash drawer and prepare deposits; basic accounting functions.
• Additional duties, as assigned.

Skills

Customer service

Supervisory experience

Interpersonal skills

Basic computer skills

Flexible schedule

Communication skills

Job description

Buchheit Inc. in Herculaneum, MO is seeking a Front End Customer Service Manager for a part-time role. You will supervise front-end operations, manage customer requests, and oversee POS functions to ensure smooth daily activity.

Responsibilities include enforcing service standards, coordinating with management on growth strategies, and guiding staff training while handling routine cash processes and deposits as needed.