Part-Time Assistant Customer Service Manager - Flexible Schedule

Buchheit Metals; Missouri; On-site; USD 17,000 - 25,000; Part time

Job summary

Buchheit Metals is seeking a Part-Time Customer Service Manager to assist in planning and directing the customer service team at our Retail Store in House Springs, MO. You will report to the Customer Service Manager and help uphold service standards while managing daily operations.

The role requires prior supervisory experience, strong communication, and the ability to balance tasks, resolve issues, and support growth initiatives in a busy retail environment.

Qualifications

• Prior customer service and supervisory experience.
• Must possess in-depth knowledge of customer service principles and practices.
• Must possess strong work ethic and interpersonal skills.
• Basic computer skills and product knowledge.
• Must be able to work a flexible schedule.
• Ability to multi-task, coordinate, analyze, observe, make decisions, and meet deadlines.

Responsibilities

• Assist in implementing customer service policies and procedures and communicate customer service standards.
• Direct the daily operations of the customer service team in the absence of the Customer Service Manager.
• Plan, prioritize and delegate work tasks to ensure proper functioning of the department.
• Ensure the necessary resources and tools are available for quality customer service delivery.
• Review customer complaints, track resolution, and handle escalated service issues.
• Identify and implement strategies to improve quality of service, productivity and profitability.
• Coordinate with management to support growth strategies and initiatives.
• Balance cash drawer and prepare deposits; perform basic accounting functions.

Skills

Customer service

Supervisory experience

Interpersonal skills

Multi-tasking

Communication

Problem solving

Attention to detail

Basic computer skills

Job description

Buchheit Metals is seeking a Part-Time Customer Service Manager to assist in planning and directing the customer service team at our Retail Store in House Springs, MO. You will report to the Customer Service Manager and help uphold service standards while managing daily operations.

The role requires prior supervisory experience, strong communication, and the ability to balance tasks, resolve issues, and support growth initiatives in a busy retail environment.