Part-Time Front Desk & Resident Services Associate

Laurel Lake; Hudson (OH); On-site; USD 12,000 - 16,000; Part time

Benefits offered by this job

Medical Insurance through Meritain (30

Dental coverage

Vision coverage

403(b) Retirement Program

Tuition Assistance

On-Site Health Club w/Pool

Free Parking

Employee Dining Room with Meals at Nom

Job summary

Laurel Lake is seeking a part-time Front Desk Receptionist to serve as the welcoming first point of contact for residents, visitors, and staff. You will manage a multi-line switchboard, mail distribution, and guest-suite logistics while providing clerical support to the Executive Assistant and residents.

The role supports medication deliveries, system troubleshooting, and coordination of front-desk operations.

Qualifications

• High school diploma or equivalent is required.
• Secretarial or administrative training is preferred.
• Excellent customer service skills are essential.
• Customer service skills and the ability to manage multiple priorities, including calls and information requests.

Responsibilities

• Greet and assist residents, visitors, and staff in a pleasant, professional manner.
• Answer incoming calls on the seven-line switchboard and direct callers to the appropriate department.
• Sort and distribute mail, log parcels, and notify residents as needed.
• Monitor and respond to emergency call-system alerts and fire alarms as required.
• Process daily medication deliveries and log them for residents.
• Troubleshoot UNICE system issues and assist residents with system use.

Skills

Excellent customer service

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Telephone etiquette

Education

High school diploma or equivalent

Secretarial or administrative training preferred

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Laurel Lake is seeking a part-time Front Desk Receptionist to serve as the welcoming first point of contact for residents, visitors, and staff. You will manage a multi-line switchboard, mail distribution, and guest-suite logistics while providing clerical support to the Executive Assistant and residents.

The role supports medication deliveries, system troubleshooting, and coordination of front-desk operations.