Part-Time Front Desk & Program Support (PACE)

Institute on Aging; San Francisco (CA); On-site; USD 29,000 - 32,000; Part time

Job summary

Institute on Aging in San Francisco is seeking a part-time receptionist for the On Lok PACE program (16 hours per week, Wednesday and Thursday). You will triage main line calls, manage the lobby, and support daily operations.

Responsibilities include directing calls, welcoming visitors, handling mail, and coordinating with staff. Must have a high school diploma, 1 year of customer service experience, and Cantonese language skills; typing 50 wpm and basic software use required.

Qualifications

• High school diploma and 1 year of customer service/clerical experience.
• Cantonese required; English proficiency required.
• Ability to type 50 wpm and use basic software (Excel, Word, Outlook).
• Able to work 16 hours per week (Wed & Thu) in a busy reception role.

Responsibilities

• Triage incoming calls to main line and staff.
• Maintain lobby area and assist with visitor flow.
• Support program security and handle mail/deliveries.
• Use EHR and MS Office applications; assist with reports and coordination.

Skills

Customer service

Clerical tasks

Typing 50 wpm

Bilingual Cantonese/English

Education

High school diploma

Tools

Electronic Health Record

Job description

Note:If you are a current employee, please apply through the internal career page.

IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place. Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design, we strive to consistently question the “status-quo” and create new and more innovative ways to help aging adults and adults with disabilities maintain their quality of life.

With over 23 programs, we offer multiple ways to aid seniors maintain their health, well-being, independence and participation in the community, fulfilling our mission.

Part Time Receptionists with On Lok PACE at the Institute on Aging (16 hours per week, Wednesday & Thursday) The Receptionist is responsible for triaging all incoming telephone calls to the main line, program security, and a variety of clerical and administrative functions that support daily operations.

Essential Job Functions

• Answers the main telephone line for the On Lok PACE at IOA program. Directs calls to staff and provides information and assistance to callers.
• Maintains the lobby area, in a neat, uncluttered, and safe manner.
• Helps to manage and supervise the arrival and departure of clients and visitors.
• Receives mail and deliveries ensuring they are received timely and appropriately.
• Program security responsibilities include security camera monitoring, controls access to the PACE program by Coronet housing residents, operates delayed egress alarm, and monitors WanderGuard alerts for client with wander-risk behaviors.
• Uses a variety of digital systems including electronic health record, Excel, Microsoft Teams, Outlook, Microsoft Word, and more.
• Helps various departments maintain reports, records, forms, etc.
• Supports operational communications and assignments between Van Escorts, transportation team, Center Workers, the interdisciplinary team and PACE leadership.
• Actively participates in and encourages actions that promote good public relations with participants, their families and friends, visitors and the community.
• All other reasonably related jobs as assigned.
  
  

Physical & Language Requirements

• Ability to reach, bend and walk
• Ability to comprehend complex written material and verbal instructions
• Ability to communicate and speak clearly in English
  
  

Education

• High school graduate with at least 1-year experience in customer service, clerical, or reception function.
  
  

Background And Experience

• One-year of experience with the elderly
• Language capability – Cantonese highly preferred
• Ability to type 50 wpm accurately
• Computer literate
• Good oral and written English language skills
• Flexibility and patience to work in busy, fast-paced team environment.
  
  

Compensation

• Range: $21.50 - $23.50/Hourly
  
  

This amount is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors.

This range does not include any additional equity, benefits, or other non-monetary compensation which may be included.

Institute on Aging reserves the right to revise job descriptions or work hours as required.