Part-Time Front Desk & Guest Services Specialist

Laurel Lake Retirement Community, Inc.; Hudson (OH); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Medical Insurance

Dental coverage

Vision coverage

403(b) Retirement Program

Paid Time Off

Job summary

Laurel Lake Retirement Community, Inc. seeks a friendly Front Desk Receptionist for our Hudson, OH location. This part-time role covers 16 hours per week, with shifts Tue-Thu 3:00pm-7:00pm and Sat 8:30am-5:00pm, plus holiday rotation.

The receptionist serves as the first contact for residents, visitors, and staff, handling calls, mail, deliveries, and guest check-ins. Ideal candidates have a high school diploma and strong customer service, with proficiency in Microsoft Office and excellent

Qualifications

• High school diploma or equivalent; secretarial or administrative training preferred.
• Excellent customer service skills and ability to manage multiple priorities, including calls, information requests, and interactions with residents, staff, and visitors.
• Proficiency with Microsoft Word, Excel, PowerPoint, Outlook.

Responsibilities

• Greet and assist residents, visitors, and staff in a professional manner.
• Answer calls on the seven-line switchboard and direct callers to the appropriate department.
• Sort mail, log parcels, and notify residents as needed.
• Monitor emergency systems and respond per established procedures.
• Perform clerical and typing tasks for departments and residents with prior approval from the Executive Assistant.
• Receive daily medication deliveries, log them, and notify residents.
• Troubleshoot system issues and assist residents with system use when necessary.
• Operate postage equipment, weigh packages, and apply postage; reconcile related charges.
• Manage guest-suite reservations and check guests in and out as needed.

Skills

Customer service

Telephone etiquette

Multitasking

Communication with older adults

Education

High school diploma

Administrative training preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Outlook

Job description

Laurel Lake Retirement Community, Inc. seeks a friendly Front Desk Receptionist for our Hudson, OH location. This part-time role covers 16 hours per week, with shifts Tue-Thu 3:00pm-7:00pm and Sat 8:30am-5:00pm, plus holiday rotation.

The receptionist serves as the first contact for residents, visitors, and staff, handling calls, mail, deliveries, and guest check-ins. Ideal candidates have a high school diploma and strong customer service, with proficiency in Microsoft Office and excellent