Part Time Front Desk Guest Services Agent

Residence Inn Palo Alto Los Altos; Los Altos (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) matching

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program (EAP)

Tuition reimbursement

Jury duty leave

Job summary

Residence Inn Palo Alto Los Altos in California seeks a Front Desk Agent to deliver memorable guest experiences from check-in to check-out. You will respond to questions, handle requests, and build loyal guests through courteous service and helpful local guidance.

Responsibilities include coordinating with departments, handling calls and reservations, and processing charges accurately. The role requires strong communication, physical stamina, and availability for evenings and weekends.

Qualifications

• Previous customer service experience in a fast-paced environment.
• Strong verbal and written communication skills.
• Ability to read, write, type and use basic technology.
• This position requires standing for the full shift and lifting at least 25 pounds.
• Evenings, weekends and holidays availability is required.

Responsibilities

• Provide friendly, efficient, check-in and check-out experiences.
• Coordinate with other departments to meet guest requests in a fast-paced setting.
• Answer questions about local area and facilities and offer directions.
• Demonstrate proper phone etiquette, transfer calls, take messages and make reservations.
• Post and reconcile charges on guest receipts and maintain cash handling procedures.
• Support hotel goals through teamwork and collaboration.

Skills

Customer service

Guest facing

Verbal communication

Written communication

Multitasking

Job description

InnVentures Overview

Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation’s largest REIT’s and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands.

Location

Residence Inn Palo Alto, Los Altos CA

Overview

Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay you will build lasting impressions and gain loyal guests by handling all questions, requests and complaints promptly and courteously.

We offer eligible employees a number of benefits to enhance their health and well-being:

• Group insurance, including medical, dental, vision and company-paid life insurance.
• Paid time off
• Company-matched 401(k) plan
• Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
• Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
• Get paid daily

Responsibilities

• Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience.
• Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met.
• Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest’s stay.
• Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations.
• Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
• Support the goals of the hotel through teamwork and collaboration with all departments.

Qualifications

Previous customer service experience where you have been guest facing in a fast-paced environment is ideal. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends and holidays.

Benefits

Highgate offers the following benefits package for this position:

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance
• 401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

Posting Date

This job opening was posted on 11/10/2026 and will remain open for at least 14 days.