Front Desk Agent

Highgate; Independence Township (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Group insurance

Paid time off

401(k) plan

Voluntary benefits

Life enrichment benefits

Get paid daily

Job summary

InnVentures is seeking a Front Desk Agent at Residence Inn Cleveland Independence in Independence, OH. You will be the first impression for guests, handling check-in/check-out, questions, requests, and complaints promptly and courteously.

Responsibilities include coordinating with other departments, giving local area directions, and maintaining professional phone etiquette. Requires standing for shifts and ability to lift at least 25 pounds; evenings, weekends, and holidays availability is

Qualifications

• Previous customer service experience in a fast-paced environment.
• Strong verbal and written communication skills.
• Must read, write, type and use basic technology.

Responsibilities

• Ensure guests receive a friendly, efficient and error-free check-in and check-out experience.
• Coordinate with other departments to meet guest requests in a fast-paced environment.
• Answer questions regarding the local area and facilities and provide directions.
• Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations.
• Follow cash handling procedures and post/reconcile charges on guest receipts.

Skills

Customer service

Guest facing

Verbal communication

Written communication

Reading/Writing/Typing

Stand for shift

Lift 25 lbs

Job description

InnVentures Overview

Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation’s largest REIT’s and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands.

Location

Residence Inn Cleveland Independence, OH

Overview

Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay you will build lasting impressions and gain loyal guests by handling all questions, requests and complaints promptly and courteously.

We offer eligible employees a number of benefits to enhance their health and well-being:

• Group insurance, including medical, dental, vision and company-paid life insurance.
• Paid time off
• Company-matched 401(k) plan
• Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
• Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
• Get paid daily

Responsibilities

• Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience.
• Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met.
• Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest’s stay.
• Demonstrate proper phone etiquette including transferring calls, taking messages andmaking reservations.
• Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
• Support the goals of the hotel through teamwork and collaboration with all departments.

Qualifications

Previous customer service experience where you have been guest facing in a fast-paced environment is ideal. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends and holidays.

Benefits

We are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement(“CBA”). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.

**The above-referenced benefits do not apply to part-time positions

Posting Date

This job opening was posted on [11/3/2026] and will remain open for at least 30 days.