Full-Time Front Desk Guest Services Agent

Residence Inn Palo Alto Los Altos; Los Altos (CA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with employer matching

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program

Tuition reimbursement

Paid jury duty leave

Personal leave

Medical leave

Job summary

InnVentures is seeking a Front Desk Agent for Residence Inn Palo Alto Los Altos. You will be the first impression for guests, delivering courteous service during check-in, stay, and check-out.

You will handle reservations, answer questions, and coordinate with departments to meet requests while maintaining cash handling accuracy and a welcoming, professional demeanor.

Qualifications

• Previous guest-facing customer service experience.
• Strong verbal and written communication skills.
• Able to stand for long shifts and lift up to 25 pounds.

Responsibilities

• Ensure friendly, efficient check-in and check-out experiences.
• Coordinate with other departments to fulfill guest requests.
• Answer questions about local area and facilities and provide directions.
• Demonstrate proper phone etiquette including reservations.
• Post and reconcile charges on guest receipts.
• Support hotel goals through teamwork and collaboration.

Skills

Customer service

Verbal communication

Written communication

Typing

Stamina

Shift availability

Job description

InnVentures Overview

Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation’s largest REIT’s and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands.

Location

Residence Inn Palo Alto, Los Altos CA

Overview

Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay you will build lasting impressions and gain loyal guests by handling all questions, requests and complaints promptly and courteously.

We offer eligible employees a number of benefits to enhance their health and well-being:

• Group insurance, including medical, dental, vision and company-paid life insurance.
• Paid time off
• Company-matched 401(k) plan
• Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
• Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
• Get paid daily

Responsibilities

• Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience.
• Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met.
• Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest’s stay.
• Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations.
• Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
• Support the goals of the hotel through teamwork and collaboration with all departments.

Qualifications

Previous customer service experience where you have been guest facing in a fast-paced environment is ideal. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends and holidays.

Benefits

Highgate offers the following benefits package for this position:

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance
• 401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

Posting Date

This job opening was posted on 11/10/2026 and will remain open for at least 14 days.