Part-Time Front Desk Counselor

Postgraduate Center for Mental Health; New York (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Postgraduate Center for Mental Health is seeking a Front Desk Counselor to provide supportive counseling and crisis intervention for residents. The role involves monitoring safety and security, delivering quality customer service, and exercising sound judgment in crises.

The position requires strong interpersonal and communication skills, ability to de-escalate tense situations, and reliable documentation of events and progress notes.

Qualifications

• Must have strong customer service and interpersonal skills.
• Excellent written and verbal communication with residents.
• Experience in crisis prevention and de-escalation preferred.

Responsibilities

• Maintain safety and security of the facility and monitor environment.
• Document events in logs and progress notes as required.
• Perform light maintenance and housekeeping tasks as needed.
• Verify resident visitors and sign-in in the Visitor Log.
• Conduct monthly fire drills and respond to crises promptly.
• Escort clients to medical or benefits appointments as needed.
• Prepare service plans and maintain client records.

Skills

Strong customer services skills

Excellent interpersonal skills

Strong oral and written communication

Time management

Good judgment

De-escalation ability

Calm under emergencies

Conflict resolution

Education

High School Diploma or equivalent

College coursework in mental health desired

Tools

Microsoft Office

Foothold AWARDS

CPR/First Aid

Job description

JOB SCOPE:

The Front Desk Counselor provides supportive counseling and crisis intervention as required by individual residents. Major areas of responsibility include monitoring the safety and security of the facility, providing good customer service, and exercising good judgment in managing crises.

ESSENTIAL FUNCTIONS:

• Maintain the environment of the facility safely and securely, including monitoring video surveillance cameras and conducting hourly building walk-throughs to assess the physical environment, and ensure the well-being of residents.
• Document significant building activities and events in the Communication Logbook.
• Perform light maintenance and housekeeping skills, such as picking up or emptying garbage, mopping up spills, shoveling snow, etc.
• Ensure all resident visitors provide identification and sign in the Visitor Log.
• Conduct monthly fire drills.
• Assess and respond to resident situations, including the utilization of de-escalation techniques.
• Report crises, untoward incidents, and emergencies immediately to the clinical staff on call and document such events in the program log, incident reports, and on appropriate forms in a timely manner.
• Order, supervise, and count medication in accordance with Licensed Housing Medication Policy and Procedures, where applicable.
• Maintain accurate client case records, including writing progress notes and creating service plans, when needed, and as promulgated in PCMH Policies and Procedures.
• Conduct apartment inspections and provide support to clients with regard to daily living skills.
• Escort clients in the community to medical, benefit, or other pertinent appointments.
• Participate in residential staff meetings.
• Remain on site until relief staff arrive.
• Adhere to personnel and residential policies and procedures as outlined in the PCMH Personnel Policies and Procedures Manual and the Residential Policies and Procedures Manual.
• Performs other duties, consistent with the goals and objectives of the program, as assigned by the Program Director or Regional Director for Residential Services.

Qualifications

KNOWLEDGE:

• Microsoft Office
• Foothold AWARDS
• CPR/First Aid

SKILLS AND ABILITIES:

• Strong customer services skills
• Excellent interpersonal skills and ability to relate to residents.
• Strong oral and written communication skills
• Ability to effectively manage time
• Good judgment
• Ability to appropriately assess and respond to situations, including ability to de-escalate residents
• Ability to remain calm and focused in emergency situations
• Ability to work effectively with others and demonstrate conflict resolution skills

EDUCATION AND EXPERIENCE:

• High School Diploma or equivalent is required, college degree or 2 years of college in a mental health field desired.
• Minimum one year experience working as a counselor in a residential, mental health or related setting.