Part-Time Front Desk & Community Safety Specialist

Project-Home; Philadelphia (Philadelphia County); On-site; USD 21,000 - 29,000; Part time

Job summary

Project HOME seeks a part-time Receptionist to serve as a courteous front-desk contact for staff, residents, contractors, and visitors in Philadelphia. The role emphasizes safety through controlled building access and logging, while delivering high-quality customer service.

The position supports weekend coverage (Saturday & Sunday, 12PM-8PM) at Rowan Homes Judson, with a focus on de-escalation, crisis response, and coordination of calls, messages, and deliveries.

Qualifications

• High School Diploma or GED required.
• 1 year of related experience preferred.
• Basic computer/technology literacy.

Responsibilities

• Maintain a constant presence at the front desk, granting access only to authorized staff, residents, guests, and delivery personnel while ensuring all guests sign the visitor log and present photo ID.
• Establish and maintain healthy, respectful relationships with residents, guests, and community members.
• Conduct hourly rounds to monitor unusual activity, check the security of exterior doors and windows, and use security cameras for surveillance.
• Answer incoming calls, take accurate messages, and assist with clerical tasks such as typing, filing, copying, and managing deliveries.
• Facilitate room setups for community space meetings.
• Document shift summaries and share during shift change.
• Address urgent and crisis situations using de-escalation strategies and follow emergency procedures for incidents such as floods and fires.
• As applicable, act as dispatch and point of contact for outreach, including completing response forms making referrals, and completing documentation.
• Attend meetings and trainings, including supervision, staff meetings, community meetings, linkage meetings, and court appearances, if necessary.

Skills

Customer service

Front desk

Education

High School Diploma or GED

Job description

Project HOME seeks a part-time Receptionist to serve as a courteous front-desk contact for staff, residents, contractors, and visitors in Philadelphia. The role emphasizes safety through controlled building access and logging, while delivering high-quality customer service.

The position supports weekend coverage (Saturday & Sunday, 12PM-8PM) at Rowan Homes Judson, with a focus on de-escalation, crisis response, and coordination of calls, messages, and deliveries.