Front Desk Associate

FirstService Residential; Malibu (CA); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K match

Paid time off

Pet insurance

Tuition reimbursement

Legal services

Wellbeing support

Domestic partner coverage

Health savings account

Flexible spending account

Job summary

FirstService Residential seeks a Front Desk Associate to support operations at a luxury mid-rise building in Malibu. You will greet residents and guests, manage access, run BuildingLink, and assist with administrative tasks while upholding safety procedures and professional service.

This role requires strong communication skills, reliability, and the ability to work flexible hours, including weekends, to maintain a welcoming, secure environment.

Qualifications

• Customer service background and professional demeanor are required.
• Strong communication and time management skills are essential.
• Must be well groomed and present a professional appearance.
• Basic knowledge of community resources to provide directions and recommendations.

Responsibilities

• Provides a warm welcome to residents and guests.
• Registers guests or vendors in BuildingLink.
• Announces guests to residents for access.
• Directs guests to residents’ units.
• Responds to resident requests promptly and professionally.
• Responds to emergencies quickly and in accordance with procedures.
• Monitors building access and camera system.
• Maintains daily logs and forms in BuildingLink and FirstService Residential Connect.
• Supports general concierge tasks and clerical duties in Word and Excel.
• Performs regular building walks for safety and security.
• Ensures a safe, clean, and welcoming environment.
• Attends designated meetings with the GM and team.
• Trains and mentors new concierge staff as needed.
• Overtime or extended hours may be required.

Skills

Customer service

Communication

Time management

Professional demeanor

MS Office (Outlook, Word, Excel)

Verbal and written communication

Community knowledge

Education

High school diploma or equivalent

Business or hospitality coursework

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Job Overview

The Front Desk Associate will support front desk operations at a luxury mid-rise condominium building. It's a great opportunity to get hands-on experience, as well as build your career in property management. Possesses strong communication, telephone, and customer service skills. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms. Assists with general concierge services and performs administrative clerical, Word and Excel document work. Walks the building premises as directed for monitoring purposes.

Compensation

$28-30/hr

Your Responsibilities

• Provides a warm welcome to residents and guests.
• Register guest or vendor in our System (BuildingLink)
• Announce all guests to resident for access.
• Direct guest(s) to resident’s unit
• Responds to resident’s request in a professional manner
• Responds to emergency situations in a timely and efficient manner
• Monitors and controls access to the building including camera system
• Maintains daily log, records and forms using BuildingLink
• Maintains resident records and forms in FirstService Residential Connect.
• Resolves and follows-up on all complaints/issues
• Provides general concierge services (Reservations, Directions, Computer Printing)
• Performs assigned administrative clerical, word and excel document work
• Helps maintain a safe and secure environment throughout the building
• Walks the building premises as directed for monitoring purposes
• Follows safety procedures and maintains a safe work environment
• Consistent and regular attendance required
• Has the ability to understand and complete all required forms
• Occasional overtime may be required
• Must have the ability to work extended/flexible hours, weekends.
• Attend and participate in designated meetings or functions as requested by the General Manager
• Responds and documents resident concerns and complaints in a timely manner before escalation to management
• Supervises, delegates and is responsible for all front desk operations, including but not limited to telephone, email, amenity reservation set-up, interfacing with residents, and other duties as assigned
• Answers calls/emails from residents, provides assistance and follow-up, as appropriate
• Understands community guidelines and refers to governing document resources
• Provides training, onboarding to new hires, and ongoing leadership and coaching to all concierge team member
• May be assigned other duties by the Assistant General Manager

Skills & Qualifications

• High school diploma or equivalency required. College level courses in business or hospitality preferred.
• Must possess strong customer service background.
• Demonstrates excellent customer service, communication and time management skills.
• Must be well groomed and maintain a professional demeanor at all times.
• A general knowledge of the community to provide directions and recommendations.
• Basic knowledge of Microsoft Applications, especially Outlook, Word and Excel. Command of information system hardware/software is preferred.
• Good written and verbal communication skills
• Strong customer service and interpersonal skills required.

What We Offer

• Medical, dental, and vision plans (full time and those working 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

About Us

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience exceptional service with a fulfilling career in property management with FirstService Residential.

To learn more about our company and culture, please visitwww.fsresidential.com/california

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or a "reasonable accommodation", as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.