Front Desk Agent - MFPKB

InterContinental Hotels Group; Louisiana; On-site; USD 46,472,000 - 52,352,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision

Insurance

401k

Job summary

InterContinental Hotels Group is seeking a Front Desk Agent to warmly welcome guests, handle check-ins/outs, manage bookings, and provide local insights to ensure a friction-free stay. You will acknowledge IHG Rewards Club members, process transactions, record guest preferences, and act as a trusted contact for guests while upholding safety and brand standards.

This role requires strong communication, problem-solving, flexibility for night/weekend shifts, and at least one year in front desk or

Qualifications

• High school diploma or equivalent; college degree bonus.
• Excellent communication and problem-solving skills.
• Fluency in local language; additional languages a plus.
• Tech literacy including basic math and computers.
• Flexibility for night, weekend, and holiday shifts.
• Experience in front desk or guest service for at least 1 year.
• Ability to lift up to 50 lbs (23 kg).

Responsibilities

• Greet guests and start their memorable experience.
• Acknowledge IHG Rewards Club members and returning guests.
• Manage bookings and upsell services.
• Handle cash and card transactions.
• Check guests in and out; issue keys; manage safes.
• Record guest preferences and respond to requests.
• Be a trusted guest contact and escalate issues as needed.
• Follow safety procedures and wear required gear.
• Maintain brand appearance as a hotel ambassador.
• Know the daily events and assist with ad-hoc duties.

Skills

Customer service

Communication

Problem-solving

Tech-savvy

Language skills

Education

High school diploma or equivalent

College degree bonus

Job description

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.

Your Day to Day -

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
• Handle cash and credit transactions.
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
• Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns.
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
• Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed.
• Take pride in your appearance and place as a brand ambassador.
• Always know what events and activities are on the day's schedule.
• Jump into other ad-hoc duties when your colleagues need your help.
  

What We Need from You -

• Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to.
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
• Fluency in the local language - extra language skills would be great, but not essential.
• Literate and tech-savvy - you'll need a good grasp of reading, writing, basic math and computers
• Flexibility - night, weekend and holiday shifts are all part of the job.
• You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
• Experience - ideally you'll have spent at least one year in a front desk or guest service position.
• Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

The hourly rate for this role is $16.23 to $18.27.

• paid time off
• medical/dental/vision
• insurance
• 401k
• many other benefits to eligible employees