Part Time Front Desk Agent

Marcus Hotels & Resorts; Pittsburgh (Allegheny County); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a leading hotel in Pittsburgh as a Part Time Front Desk Agent, where you will be responsible for guest registration, check-out, and providing outstanding customer service. Ideal candidates will have a high school diploma and preferably experience in a customer-facing role. Enjoy a flexible schedule and the opportunity to create memorable experiences for guests in the hospitality industry.

Qualifications

• Previous experience in a Front Desk or customer-facing role is preferred.
• Knowledgeable of area services, attractions, and events.
• Able to work under pressure, managing many arrivals and departures.

Responsibilities

• Responsible for registration and check-out of guests.
• Conduct pre-assignment of hotel rooms and follow established key control policy.
• Answer phone calls and ensure complete and accurate information is provided.

Skills

Customer Service

Communication

Problem Solving

Education

High School Diploma or GED

Job description

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What You'll Do

The Front Desk Agent is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.

Description

What You'll Do

The Front Desk Agent is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.

Some Of Your Responsibilities Include

• Review arrivals noting special requests, blocking rooms as needed.
• Check in and out hotel guests in a confident, professional and friendly manner.
• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
• Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.
• Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
• Follow established key control policy.
• Ensure proper credit policies are followed.
• Submit all lost & found articles accompanied by a completed lost & found report.
• Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
• Verify credit limit report.
• Monitor room availability throughout the day.
• Review daily the selling status of the hotel using yield management system.
• Attend department meeting once a month.
• Communicate by telephone and/or radio with other departments: Reservations, Sales, Housekeeping, Bell Staff, and Valet.
  
  

What You Bring

• High school diploma or general education degree (GED) required.
• Previous experience in a Front Desk or customer-facing role is preferred.
• Knowledgeable of immediate area, services, attractions, and events.
• Flexible schedule, able to work evenings, weekends and holidays.
• Work well under pressure, dealing with many arrivals and departures within a short period of time.
• Familiar with hotel systems and operations, and the ability to enter in information accurately.
  
  

Be Yourself. Lead Yourself. Make it Count.

We are People Pleasing People.

Marcus Hotels & Resorts is an Equal Opportunity Employer.

#KMPH

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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