Part Time-Front Desk Agent

Aloft Charlotte Ballantyne; Charlotte (NC); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

401k after 90 days

Company match 3%

Northwood Hospitality Discounts

Discounts at Gallery Restaurant andSpa

Generous PTO

Job summary

Aloft Charlotte Ballantyne in Charlotte, NC is seeking a PART-TIME FRONT DESK AGENT for the weekends. You will welcome guests, register/check-in, and handle check-out while delivering exceptional service.

The role requires friendly communication, basic computer skills and the ability to manage guest inquiries with tact and professionalism. Responsibilities include promoting hotel amenities, coordinating with departments to ensure guest satisfaction, handling transactions, and attending team

Qualifications

• Must be at least 18 years old.
• Basic computer skills and friendly, professional demeanor.
• Able to read, communicate effectively and handle guest interactions with tact.
• Available Saturdays and Sundays for weekend shifts.

Responsibilities

• Greet guests and register/check-in and check-out guests.
• Respond to guest inquiries with accurate information and a positive attitude.
• Coordinate with other departments to ensure guest satisfaction.
• Promote hotel amenities and services to guests.
• Handle cash, credit card payments and post charges to the ledger.
• Attend team briefings and maintain guest communications across departments.

Skills

Customer service

Interpersonal skills

Basic computer skills

Flexible weekend shifts

Education

High school diploma or GED

Tools

POS system

Job description

Charlotte, North Carolina, United States

Job Description

PART-TIME WEEKENDS Front Desk Agent

Often the first and last contact for our guests, the front desk agent is a critical link to guest satisfaction. Responsibilities include welcoming guests, processing registration and check-out, anticipating guest needs and meeting or exceeding those needs, responding to and resolving guest inquires and complaints, and coordinating with other departments to ensure guests feel well-cared for and valued. This person should be very comfortable interacting with guests and potential clients in a highly professional manner.

Job Responsibilities

Guest Communication

• Maintain a personal demeanor that is friendly, cheerful and courteous at all times.
• Greet guests by name.
• Ensure that all guests feel welcomed to the property.
• Register guests and assign rooms.
• Conduct check-out processes.
• Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
• Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
• Respond to phone calls, and retrieve guest mail, faxes and packages.
• Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
• Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.
• Provide constant and consistent communication with other departments and supervisors/managers in order to ensure guest satisfaction.
• Attend team briefings.

Financial Transactions

• Handle cash, credit card, currency conversions and other financial transactions.
• Post charges such as room, food, liquor or telephone to ledger.
• Compute or adjust bill, collect payment, and make change for guests.

Perform other duties as assigned.

Requirements

Education

• High school diploma or GED

Skills and Experience (Essential)

• At least 18 years of age
• Basic computer skills
• Must be able to read, communicate effectively and have superb interpersonal skills
• Must be able to work well under pressure while retaining tact and composure when resolving guest complaints
• Must be available to work Saturdays & Sundays

Skills and Experience (Preferred)

• Work experience in the hospitality or restaurant industry
• Communication in other languages is helpful

• 401k after 90 days, fully vested, company match to 3%
• Northwood Hospitality Discounts
• Discounts at our Gallery Restaurant and Spa
• Generous PTO policy

Salary Range

15.00

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