Part-time Front Desk

Engage Hospitality; Oakland (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Engage Hospitality is hiring Front Desk Agents and Night Auditors to deliver professional guest service and support daily hotel operations in Oakland, CA. The role includes checking in guests, processing registrations, and assisting with reservations to maximize occupancy.

The position requires reliability, attention to detail, and the ability to work evenings, weekends, and overnight shifts as needed. Candidates should maintain a professional appearance and provide courteous service to guests

Qualifications

• Front desk experience is preferred and customer service oriented.
• Ability to handle cash and process payments accurately.
• Comfort with night audit duties and basic accounting tasks.

Responsibilities

• Greet guests and assist with check-in/check-out procedures.
• Process registrations, room assignments, and verify rates/length of stay.
• Balance cash drawers and perform night audit duties.

Job description

Job Description:

Front Desk Agents and Night Auditors are responsible for providing professional guest service and supporting the daily operations of the front desk.

Job Duties

• Greet guests and assist with check-in and check-out procedures;
• Process guest registrations, room assignments, and verify rates and length of stay;
• Handle reservations and assist with maximizing occupancy;
• Maintain accurate guest accounts and records;
• Balance cash drawers and ensure accurate shift transactions;
• Perform night audit duties, including reviewing and reconciling daily reports (night shift);
• Respond to guest questions, requests, and concerns in a timely and professional manner;
• Communicate with other departments to support smooth hotel operations;
• Follow all safety, security, and cash-handling procedures;
• Maintain a clean and organized front desk area;
• Support a safe and respectful work environment; and
• Perform other duties as assigned by management.

Work Expectations

• Maintain a professional appearance and positive attitude;
• Provide courteous and efficient service to guests and coworkers;
• Follow all Company policies and procedures;
• Work scheduled shifts, including evenings, weekends, holidays, and overnight shifts as required;
• Demonstrate reliability, attention to detail, and the ability to multitask.

Physical Requirements

This position requires the ability to perform job duties with or without reasonable accommodation, including:

• Standing for extended periods;
• Occasional walking, reaching, and bending;
• Use of computers, phones, and office equipment.