Night Audit

Embassy Suites; Chattanooga (TN); On-site; USD 19,000 - 25,000; Part time

Job summary

Embassy Suites in Chattanooga is seeking a Night Auditor to manage night operations and balance daily hotel activities. You will handle guest requests, perform basic accounting tasks, and oversee 3rd shift front desk duties while ensuring security and brand standards.

The role is part-time, Monday through Wednesday, non-exempt hourly. Candidates should deliver exceptional guest service, possess strong communication skills, and be comfortable with hotel systems and night audits.

Qualifications

• Prior customer service experience.
• Prior accounting experience is preferred.
• Ability to work nights and balance shift tasks.

Responsibilities

• Balance daily hotel operations and oversee night audit tasks.
• Respond to guests promptly and maintain the 10-5 rule.
• Sell and upsell rooms to walk-ins and reservations.
• Maintain a clean, secure, and productive night work area.
• Knowledge of hotel systems and shift checklists.

Skills

Flexible schedule

Customer service

Multitasking

Team player

Self-starter

Written communication

Cash handling

Education

Accounting experience

Tools

PMS reservation systems

Job description

Description

Job Title: Night Auditor Department: Front Office

Reports to: Front Office Manager Status: Non-Exempt / Hourly

Job Summary

Processing of night audit reporting and oversight of 3rd shift hotel operations. Responds to and services the guests' needs. Responsible for balancing the daily operations of the hotel. Performs a variety of clerical duties including basic computer work and simple accounting tasks.

Part-Time Monday-Wednesday

Duties/Responsibilities

• Self-starting personality with an even disposition to effectively communicate with guests, team members and community.
• Perform any other job related duties as assigned.
• Respond to guest immediately upon entering the lobby, 10-5 Rule should be maintained at all times.
• Balancing the day's business in a neat and orderly fashion, in a reasonable amount of time.
• Must be able to work all night, but also be available for other shifts at front desk.
• Complete knowledge of all hotel systems including phone PBX system, key lock system, PMS reservation systems.
• Complete all tasks described on the relevant shift check list during shift.
• Knowledge of fire alarm system and evacuation procedures.
• Reviewing the credit of guest accounts daily and follow-up if action is required.
• Must have knowledge of surrounding area.
• Keep cash drawer secure and in balance throughout the shift.
• Sell and upsell rooms to walk ins and phone reservations.
• Know and adhere to hotel brand standards as well as Legacy Hotel Partners standards.
• Maintain a clean and attractive work area, uniform, and person.
• Maintain a constant goal of 100% occupancy and 100% guest satisfaction.
• Must have good telephone skills.
• Must have patience and understanding for every person that is encountered.
• Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
• Interacts with internal and external customers in a positive, professional and accommodating manner.

Required Skills/Abilities

• Must have a flexible schedule and ability to work nights any day of the week, including weekends and holidays.
• Must have exceptional customer service skills
• Demonstrated ability to perform multiple tasks in a busy environment and remain flexible
• Ability to work well in a team environment
• Must have a self-starting personality with an even disposition to effectively communicate with guests and staff.
• Possess excellent written, verbal, and organizational skills. Computer literacy and financial management a must.
• Must have a good work ethic, be honest and work well with others.
• Must have good cash handling skills, able to make change, manage cash drawer.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Education and Experience

• Prior customer service experience.
• Prior accounting experience is preferred.

Supervisory Responsibilities

• None.

Physical Requirements

• Stand/walk on feet for 8 hours and work in a restrictive space/environment.
• Must have eyesight enabling vision both near and far.
• Finger dexterity to type, to write, and work on a computer.
• Must speak in a clear, understandable voice, hear at a basic level, and understand English.
• Must be able to bend, stretch arms overhead and lift and/or carry up to 30 pounds.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

The company is an Equal Opportunity Employer and complies with ADA regulations as applicable. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.