Part-Time Floral Designer & Customer Experience Specialist

Cosentino's Food Stores; Kansas City (MO); On-site; USD 17,000 - 22,000; Part time

Job summary

Cosentino's Brookside Market #144 is seeking a Floral Design Specialist (part-time) to assist customers with daily floral and balloon arrangements. The role requires knowledge of plants, delivery duties, and excellent customer service in a fast-paced store environment.

You will support stocking, display, and freshness of products, while following Cosentino's Customer Service Standards and safety guidelines. On-site work in KCMO location.

Qualifications

• A valid driver's license is required for deliveries.
• Completion of ongoing training and development as listed on the Cosentino's Learning Plan.
• A high school diploma is preferred.

Responsibilities

• Consult with customers to determine the products that best meet their needs and clearly document all orders to ensure follow through on service requests.
• Know your department products, procedures and policies so that you can accurately and courteously answer customer questions.
• Be able to create arrangements such as bud and mixed vases, corsages, boutonnieres, centerpieces in foam.
• Know and implement the Cosentino's Customer Service Standards.
• Monitor products for any damaged, wilted, un-saleable, or returnable products that should be removed and follow proper procedures for damage claims.
• Accurately read dated and coded products.
• Neatly arrange cases and shelves by matching item UPC codes to shelf tags and ensuring products are front facing for customers.
• Quickly and efficiently create balloon arrangements to customer specifications.
• Deliver Floral and Store Products to customers, as needed.
• Keep floral cases and shelves stocked with necessary items and ensure product is properly rotated, watered, and checked for freshness and date.
• Quickly and accurately change shelf tags, change price markers on displays, and label/price mark any merchandise with missing UPC codes.
• Resolve customer complaints in a professional manner and recognize when it is appropriate to involve a member of the store management team.
• Quickly unload incoming shipments, inspect for shortages/overages/damaged items, and neatly stock materials in their designated areas without damaging merchandise.
• Able to operate, clean and maintain all equipment safely and competently.
• Actively work to keep your work area and your department as a whole clean and safe for customers and coworkers.
• Know, comply with, and encourage other team members to comply with all health regulations, sanitation guidelines and safety procedures for your department and your store.
• Able to operate all equipment safely and competently.
• Meet or exceed productivity standards to produce desired team and individual results.
• Demonstrates the strong verbal and interpersonal skills necessary for positive customer and peer interactions.
• Demonstrates the basic math and reading skills required for the position.

Skills

Customer service

Communication

Arrangements

Stocking shelves

Delivery coordination

Safety procedures

Education

High school diploma

Job description

Cosentino's Brookside Market #144 is seeking a Floral Design Specialist (part-time) to assist customers with daily floral and balloon arrangements. The role requires knowledge of plants, delivery duties, and excellent customer service in a fast-paced store environment.

You will support stocking, display, and freshness of products, while following Cosentino's Customer Service Standards and safety guidelines. On-site work in KCMO location.