Part-Time Floor Lead & Customer Service Coach

Shoe Carnival, Inc.; Erie (Erie County); On-site; USD 19,000 - 23,000; Part time

Job summary

Shoe Carnival, Inc. is seeking a dependable Floor Supervisor to oversee daily store operations in a part-time role. As a key holder, you will help drive a customer-first environment and lead by example, supporting the General Manager to meet sales goals.

You will supervise staff, ensure smooth front-line operations, handle cash tasks, and contribute to training and visual merchandising. Flexible availability is required, including nights, weekends, and holidays.

Qualifications

• Minimum 2 years of retail or customer service experience.
• Supervisory experience is a plus.

Responsibilities

• Open and close the store as a key holder.
• Support the General Manager in reaching sales goals.
• Lead customer service efforts and resolve issues professionally.
• Train and guide associates on processes and standards.
• Delegate daily tasks and coordinate breaks.
• Assist with visual merchandising and store presentation.
• Perform register overrides, safe/till counts, and cash reconciliation.
• Follow and promote loss prevention procedures.

Skills

Leadership

Customer service

Retail experience

Key Carrier Certification

Job description

Shoe Carnival, Inc. is seeking a dependable Floor Supervisor to oversee daily store operations in a part-time role. As a key holder, you will help drive a customer-first environment and lead by example, supporting the General Manager to meet sales goals.

You will supervise staff, ensure smooth front-line operations, handle cash tasks, and contribute to training and visual merchandising. Flexible availability is required, including nights, weekends, and holidays.