Part-time Fine Dining Server/Runner

Relais & Châteaux; Baltimore (MD); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Retirement savings plan

Staff meals

Paid vacation

Job summary

The Ivy Hotel in Baltimore is seeking a Front of House server who can operate as Server and Server Support while maintaining upscale service standards and a polished presentation. You will engage guests with menu and wine knowledge, build relationships across restaurant and hotel teams, handle guest requests with professionalism, and help uphold the brand as a friendly ambassador.

We offer comprehensive health and dental coverage, paid vacation and holidays, retirement savings, a daily staff

Qualifications

• Experience in high-end hospitality is preferred.
• Ability to upsell wines and menu items.

Responsibilities

• Provide Front of House service per upscale standards.
• Communicate effectively across restaurant staff and hotel departments.
• Know the menu and wine selections and explain them to guests.
• Greet guests, manage requests and ensure guest satisfaction.

Job description

The Ivy Hotel is Baltimore’s premier luxury boutique hotel and a proud member of Relais & Châteaux, offering 17 guest rooms and suites, a luxury spa, and Restaurant Magdalena in the heart of historic Mount Vernon.

Magdalena is an upscale, vibrant bistro, known for its seasonal menus, exceptional wine selection, and warm hospitality. We pride ourselves on creating a memorable dining experience with an approachable, yet refined, atmosphere.

We are one of the 580 members of Relais & Châteaux, an association of worldwide independent hotel and restaurant owners.

Job Description

This is a FOH position for candidates who can operate as Server and Server Support while maintaining standard to upscale service.

Qualifications

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Operational Acumen:

• Ensure that service is at all times performed in a professional manner and to the style as specified by the Director of Food & Beverage.
• Communicate effectively across restaurant job classifications and all Hotel Department
• Make sure that company policy, vision statement and departmental objectives are followed and utilized.
• Be fully conversant with all hotel products and services

Customer Service:

• Establish and maintain good relationships with all guests and handle complaints, requests and enquiries
• Be fully conversant with every dish served in the restaurant and to provide explanations as requested
• Have a solid understanding of the current wine list and have the ability to sell and serve all wines and champagnes
• Act as a brand ambassador for The Ivy / Magdalena and ensure group values are upheld to both external and internal contacts, through appropriate behavior and performance
• Ensure that all guest wishes are met so far as is reasonably possible
• Ensure that all staff call guests by their correct name and title
• Obtain feedback from guests and to use this to improve service and to pass on such to the Director of Food & Beverage and Dining Room Manager

Health and Safety:

• Contribute to the formulation and review of risk assessments for the Bar
• Take responsibility for monitoring and reporting any health and safety issues to the appropriate person
• Operate safe practices, act as a role model and provide guidance to staff to ensure that their safety and that of guests is protected
• Be fully aware of the hotel’s fire and safety procedures and health and safety regulations

General:

• Support colleagues at peak times and to undertake any operational duty which might be reasonably required, to ensure customer expectations are met
• Undertake any other duties as requested by the Director of Food & Beverage and Dining Room Manager, in accordance with the scope and responsibilities of the role
• Report for duty punctually and in full uniform according to appearance and grooming standards

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• While performing the duties of the job, the employee is regularly required to stand, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms; talk or hear; and taste or smell. The employee is frequently required to walk. The employee is occasionally required to climb or balance and stoop, kneel, crouch or crawl
• Work requires vision to monitor, data entry and frequent standing, walking, bending, stooping, driving and lifting and carrying restaurant stock and food supplies weighing up to 50 pounds
• May be exposed to hazardous cleaning chemicals and supplies, hot food preparation equipment, smoke, and other hazardous conditions common to commercial food preparation areas
• May be exposed to individuals under the influence of alcohol. Work is performed in a restaurant and kitchen environment

Additional Information

We Offer:

Support for ongoing learning and development

Comprehensive health and dental coverage

Disability and life insurance options

Retail and hospitality perks

A high-quality daily staff meal

Paid vacation and holidays

Retirement savings plan

A collaborative, supportive team environment

At The Ivy, we believe exceptional hospitality is built through care, attention, and teamwork. We are looking for someone who takes pride in creating memorable experiences and enjoys being part of a close-knit team committed to excellence.

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