Part-Time Field Admin II: APS Intake & Routing

FALL CREEK FARM & NURSERY; Dallas (TX); On-site; USD 15,000 - 22,000; Part time

Job summary

The Texas Department of Family and Protective Services (DFPS) seeks an APS Field Administrative Assistant II, Part Time, in Dallas. This position handles routine administrative tasks, maintains case files, routes intakes, and supports APS staff in a fast-paced environment.

Hours are Mon and Fri 8-5 and Wed 8-12; 30% travel; not eligible for telework. A strong attention to detail and data-entry skills are essential for success in this role.

Qualifications

• Graduation from high school or equivalent.
• One year full-time administrative support, general office, clerical, secretarial or Texas Department of Family and Protective Services experience.
• Thirty semester hours from an accredited college or university may be substituted on a year for year basis for the required experience.

Responsibilities

• Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
• Serves as the primary point of contact for receiving, reviewing and routing all intakes received from the Statewide Intake (SWI) abuse and neglect reporting department for their area and region of responsibility in accordance with established timeframes and case priority level.
• Reviews every intake that is received for the assigned area and region, and routes all APS specialists, daily.
• Response cases to the appropriate units.
• Routes all cases within the area/region in accordance with established timeframes and case priority level.
• Reviews intakes received to determine if there is an active investigation and identifies and alerts the primary assigned caseworker and supervisor of the new report.
• Is the primary point of contact for SWI intake on all cases requiring immediate assignment and caseworker assistance.
• Ensures missing information is added to the case file by maintaining an assignment log to track cases assigned to each caseworker.
• Ensures that high priority call-outs are assigned in accordance with established routing timeframes to ensure immediate assignment to a caseworker for expedited response.
• Performs criminal history checks on all alleged perpetrators and some clients if needed; checks TIERS and WTPY for client information for caseworkers.
• Provides assistance to other program administrative support staff with compiling, organizing, tracking and monitoring various types of information, including but not limited to agency RMTS.
• Prepares and disseminates APS program information, maintains case filing systems and routing records, generates recurring and ad-hoc reports and responds to routing inquiries.

Skills

Office administration

Data entry

Multitasking

Communication

Education

High school diploma

Tools

MS Office

IMPACT

RIO Tracking

Job description

The Texas Department of Family and Protective Services (DFPS) seeks an APS Field Administrative Assistant II, Part Time, in Dallas. This position handles routine administrative tasks, maintains case files, routes intakes, and supports APS staff in a fast-paced environment.

Hours are Mon and Fri 8-5 and Wed 8-12; 30% travel; not eligible for telework. A strong attention to detail and data-entry skills are essential for success in this role.