Part-Time Evening Intake & Crisis Specialist

Brentwood Hospital; Shreveport (LA); Híbrido; USD 19.000 - 25.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Comprehensive benefits

Descripción de la vacante

Brentwood Hospital in Shreveport, Louisiana is seeking a Call Center Specialist on a part-time basis. The role involves handling intake calls and walk-ins with compassion, documenting information accurately, and triaging to the appropriate intake or referral source for assessment.

The position requires a Bachelor’s degree in Counseling, Psychology, Social Work or a Social Services field, with hours from 2:00 pm to 10:30 pm, Monday through Friday.

Formación

• Bachelor's degree in Counseling, Psychology, Social Work or Social Services field required.

Responsabilidades

• Answers telephone within 3 rings using the appropriate greeting and attempts to obtain all pertinent clinical, demographic and insurance information from the caller to determine caller’s needs.
• Performs telephonic risk assessment to determine level of suicidality/homicidally with caller in crisis; Utilizes the 911 emergency systems whenever a caller is at serious risk to harm self or others.
• Accurately and thoroughly completes Inquiry Call Sheet (ICS) to include obtained information and outcome of telephonic assessment.
• Schedules assessments, psychiatric evaluations and admissions with potential patient/referral source; Explains the evaluation and admission process to the potential patient/referral source and informs patient of necessary items to bring for hospital stay.

Educación

Bachelor's degree in Counseling, Psychology, Social Work or Social Services field

Descripción del empleo

Brentwood Hospital in Shreveport, Louisiana is seeking a Call Center Specialist on a part-time basis. The role involves handling intake calls and walk-ins with compassion, documenting information accurately, and triaging to the appropriate intake or referral source for assessment.

The position requires a Bachelor’s degree in Counseling, Psychology, Social Work or a Social Services field, with hours from 2:00 pm to 10:30 pm, Monday through Friday.