Part-Time Ecommerce CX Specialist — Growth & Flexible Schedule

Greyson Clothiers, LLC; Detroit (MI); On-site; USD 28,000 - 40,000; Part time

Benefits offered by this job

Tax Advantage Accounts (FSA, HSA, FSA)

Job summary

Greyson Clothiers, LLC is seeking a Part-Time Customer Experience Associate for eCommerce in Detroit, MI. You will support our online channels, deliver personalized service, and collaborate with the Digital CX team to ensure smooth interactions across phone, email, chat, and social.

This hourly role requires weekend availability, 20–30 hours weekly, and a flexible schedule. Prior Shopify and CX tool experience is a plus, with growth opportunities and a focus on creating exceptional consumer

Qualifications

• 1+ years of Customer Service experience preferred
• Experience in Shopify, Gorgias, Loop Returns, Rydership, Globale, Yotpo, Wonderment, NetSuite, and Google Analytics is a plus.
• Personal shopping, digital styling, and concierge experience is a plus.
• Must be available weekends and some holidays
• This is an hourly PART-TIME position 20-30 hours per week
• Flexible Schedule
• Growth opportunities
• Tax Advantage Accounts (FSA, HSA, FSA Dependent Care, 401(k) & 401(k) Roth)

Responsibilities

• Provide timely responses and communication through the CS Ticketing platform, Gorgias, with an understanding of the most effective communication style for each channel (phone, email, chat, social).
• Oversee the flow of the ticketing platform and operational KPIs.
• Provide detailed insights on platform metrics to identify opportunities to improve customer experience, reducing the amount of friction on the path to purchase.
• Work cross-functionally to personalize strategies that reinforce customer satisfaction.
• Develop and implement CX strategies that reinforce customer retention.
• Develop and implement CX strategies that elevate the Greyson brand and offer a clear path to purchase
• Process returns, exchanges, and refunds.
• Help to oversee upsell strategies and increase customer purchase confidence.
• Partner with DTC & Cross-functional teams to support product launches, ensuring the standard of product knowledge is available for the CX team.
• Support process improvement and work cross-functionally to implement and/or improve processes and procedures.
• Ensure proper documentation and SOPs are readily available.

Skills

Customer service

Cross-functional collaboration

Time management

Tools

Shopify

Gorgias

Loop Returns

Rydership

Globale

Yotpo

Wonderment

NetSuite

Google Analytics

Job description

Greyson Clothiers, LLC is seeking a Part-Time Customer Experience Associate for eCommerce in Detroit, MI. You will support our online channels, deliver personalized service, and collaborate with the Digital CX team to ensure smooth interactions across phone, email, chat, and social.

This hourly role requires weekend availability, 20–30 hours weekly, and a flexible schedule. Prior Shopify and CX tool experience is a plus, with growth opportunities and a focus on creating exceptional consumer