Part-Time Customer Experience Associate, eCommerce

Greyson Clothiers; Detroit (MI); On-site; USD 28,000 - 40,000; Part time

Benefits offered by this job

Tax Advantage Accounts (FSA, HSA, FSA)

Job summary

Greyson Clothiers, LLC is seeking a Part-Time Customer Experience Associate for eCommerce in Detroit, MI. You will support our online channels, deliver personalized service, and collaborate with the Digital CX team to ensure smooth interactions across phone, email, chat, and social.

This hourly role requires weekend availability, 20–30 hours weekly, and a flexible schedule. Prior Shopify and CX tool experience is a plus, with growth opportunities and a focus on creating exceptional consumer

Qualifications

• 1+ years of Customer Service experience preferred
• Experience in Shopify, Gorgias, Loop Returns, Rydership, Globale, Yotpo, Wonderment, NetSuite, and Google Analytics is a plus.
• Personal shopping, digital styling, and concierge experience is a plus.
• Must be available weekends and some holidays
• This is an hourly PART-TIME position 20-30 hours per week
• Flexible Schedule
• Growth opportunities
• Tax Advantage Accounts (FSA, HSA, FSA Dependent Care, 401(k) & 401(k) Roth)

Responsibilities

• Provide timely responses and communication through the CS Ticketing platform, Gorgias, with an understanding of the most effective communication style for each channel (phone, email, chat, social).
• Oversee the flow of the ticketing platform and operational KPIs.
• Provide detailed insights on platform metrics to identify opportunities to improve customer experience, reducing the amount of friction on the path to purchase.
• Work cross-functionally to personalize strategies that reinforce customer satisfaction.
• Develop and implement CX strategies that reinforce customer retention.
• Develop and implement CX strategies that elevate the Greyson brand and offer a clear path to purchase
• Process returns, exchanges, and refunds.
• Help to oversee upsell strategies and increase customer purchase confidence.
• Partner with DTC & Cross-functional teams to support product launches, ensuring the standard of product knowledge is available for the CX team.
• Support process improvement and work cross-functionally to implement and/or improve processes and procedures.
• Ensure proper documentation and SOPs are readily available.

Skills

Customer service

Cross-functional collaboration

Time management

Tools

Shopify

Gorgias

Loop Returns

Rydership

Globale

Yotpo

Wonderment

NetSuite

Google Analytics

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Part-Time Customer Experience Associate, eCommerce

eCommerce PartTime Professional Detroit, MI, US

4 days ago Requisition ID: 1214

Salary Range: $25.00 To $25.00 Hourly

Position Overview

The Part-Time Customer Experience Associate, E-Commerce, will oversee the Greyson channels of community engagement and work alongside our Digital CX team and in tandem with cross-functional partners to provide personalized and professional consumer experiences. .

Duties & Responsibilities

• Provide timely responses and communication through the CS Ticketing platform, Gorgias, with an understanding of the most effective communication style for each channel (phone, email, chat, social).
• Oversee the flow of the ticketing platform and operational KPIs.
• Provide detailed insights on platform metrics to identify opportunities to improve customer experience, reducing the amount of friction on the path to purchase.
• Work cross-functionally to personalize strategies that reinforce customer satisfaction.
• Develop and implement CX strategies that reinforce customer retention.
• Develop and implement CX strategies that elevate the Greyson brand and offer a clear path to purchase
• Process returns, exchanges, and refunds.
• Help to oversee upsell strategies and increase customer purchase confidence.
• Partner with DTC & Cross-functional teams to support product launches, ensuring the standard of product knowledge is available for the CX team.
• Support process improvement and work cross-functionally to implement and/or improve processes and procedures.
• Ensure proper documentation and SOPs are readily available.

Experience & Skills Requirements

• 1+ years of Customer Service experience preferred
• Experience in Shopify, Gorgias, Loop Returns, Rydership, Globale, Yotpo, Wonderment, NetSuite, and Google Analytics is a plus.
• Personal shopping, digital styling, and concierge experience is a plus.
• Must be available weekends and some holidays
• This is an hourly PART-TIME position 20-30 hours per week
• Flexible Schedule
• Growth opportunities
• Tax Advantage Accounts (FSA, HSA, FSA Dependent Care, 401(k) & 401(k) Roth

Company Background:

Greyson is a leader in innovative product design and a lifestyle brand that fosters emotional connections with consumers through authenticity and dedicated service. The company values high design and technical performance, drawing inspiration from its community, supporting the environment, and promoting unity and diversity. Greyson has expanded beyond golf apparel into complementary lifestyle categories, growing its credibility across wholesale, e-commerce, and retail channels. The brand is at a pivotal moment in its growth trajectory.