Part-Time CX Specialist for Families

Love All Little Ones, Inc.

United States

Remote

USD 25,000 - 39,000

Part time

14 days+

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Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Paid parental leave

Unlimited PTO

401(k)

Job summary

Lalo is seeking a part-time Customer Experience Specialist to help families get fast, thoughtful answers and to spot ways to improve the customer experience. You will work 15-25 hours per week, handling inquiries via email, chat, SMS, and phone, and collaborate with the CX team to optimize processes.

We value empathy, proactive problem-solving, strong writing, and tech-savvy individuals who can learn our products and support tools quickly.

Qualifications

1+ year of customer support or customer-facing experience.
Empathetic listener and problem solver.
Excellent communicator who can guide customers clearly.

Responsibilities

Assist customers with product, order, shipping, and return questions via email, chat, SMS, and phone.
Make judgment calls to resolve issues quickly and personalize the experience.
Become an expert on Lalo products and how they reach customers across channels.
Identify trending support needs and suggest process improvements.
Perform regular quality checks on website experience and flag fixes.
Share customer feedback with Product, Marketing, and Operations teams.
Use AI tools and help center resources to maintain consistent answers.