Part-Time CX Lead — Nights & Weekends

Mackenthun's Fine Foods - Minnetrista; Minnetrista (MN); On-site; USD 30,000 - 40,000; Part time

Benefits offered by this job

Earned Safe & Sick Time

Shift differentials for Sundays &

10% discount at Mackenthun’s locations

Referral bonuses

Dietitian services

Job summary

Mackenthun's Fine Foods in Minnetrista is looking for a Part-Time Customer Experience Lead to provide exceptional service. This role requires strong problem-solving abilities and coordination skills to handle customer inquiries efficiently.

You will oversee daily operations, assist with training staff, and ensure compliance with company policies while providing a great customer experience. Availability for nights and weekends is essential, along with a high school diploma or equivalent.

Qualifications

• Proven experience in a customer service or coordination role, preferably in a fast-paced environment.
• Must be able to speak, read and write the English language.

Responsibilities

• Handle customer complaints and escalations effectively.
• Coordinate daily customer service operations.
• Process orders, returns, and exchanges as per policies.
• Assist in training cashiers and courtesy clerks.
• Ensure compliance with policies and legal requirements.

Skills

Customer focus

Problem solving

Organizational skills

Google Suite

Teamwork

Education

High School Diploma or Equivalent

Job description

Mackenthun's Fine Foods in Minnetrista is looking for a Part-Time Customer Experience Lead to provide exceptional service. This role requires strong problem-solving abilities and coordination skills to handle customer inquiries efficiently.

You will oversee daily operations, assist with training staff, and ensure compliance with company policies while providing a great customer experience. Availability for nights and weekends is essential, along with a high school diploma or equivalent.