Customer Experience Lead

Mackenthun's Fine Foods - Minnetrista; Minnetrista (MN); On-site; USD 30,000 - 40,000; Part time

Benefits offered by this job

Earned Safe & Sick Time

Shift differentials for Sundays &

10% discount at Mackenthun’s locations

Referral bonuses

Dietitian services

Job summary

Mackenthun's Fine Foods in Minnetrista is looking for a Part-Time Customer Experience Lead to provide exceptional service. This role requires strong problem-solving abilities and coordination skills to handle customer inquiries efficiently.

You will oversee daily operations, assist with training staff, and ensure compliance with company policies while providing a great customer experience. Availability for nights and weekends is essential, along with a high school diploma or equivalent.

Qualifications

• Proven experience in a customer service or coordination role, preferably in a fast-paced environment.
• Must be able to speak, read and write the English language.

Responsibilities

• Handle customer complaints and escalations effectively.
• Coordinate daily customer service operations.
• Process orders, returns, and exchanges as per policies.
• Assist in training cashiers and courtesy clerks.
• Ensure compliance with policies and legal requirements.

Skills

Customer focus

Problem solving

Organizational skills

Google Suite

Teamwork

Education

High School Diploma or Equivalent

Job description

Description

Join our team as a Part-Time Customer Experience Lead! This role is perfect for someone who enjoys helping people, solving problems and making sure our customers have a great experience. Night and weekend availability needed.

Key Responsibilities

• Handle customer complaints and escalations in a professional and effective manner


• Coordinate and help manage day-to-day customer service operations, ensuring timely and efficient service delivery


• Work closely with various internal departments to resolve customer concerns, ensuring consistency and high-quality service


• Process order, returns, and exchanges according to company policies


• Assist with training and development of cashiers and courtesy clerks


• Minimize company losses by performing and monitoring accurate cashiering, proper handling of products, and till management


• Ensure compliance with all relevant policies, procedures, and legal requirements

Requirements

Education & Experience

• High School Diploma or Equivalent


• Proven experience in a customer service or coordination role, preferably within a fast paced environment

Skills & Competencies

• Must be able to speak, read and write the English language


• Strong problem solving abilities with a customer focused approach


• Strong organizational and multi tasking skills


• Ability to work effectively independently and as part of a team


• Comfortable using Google Suite

Working Conditions and Physical Demands

• Constant standing, use of hands, reaching, and communicating


• Frequent walking


• Occasionally need to stoop, kneel or crouch


• Occasional heavy liftings up to 25 pounds


• Fast paced, multi faceted environment

Benefits Summary:

Part Time

• Earned Safe & Sick Time


• Shift differentials for working Sundays & Holidays


• 10% discount at any Mackenthun’s locations


• Referral bonuses


• Dietitian services