Part-Time Customer Support Specialist – Onsite NY

publicpartnerships; United States; On-site; USD 30,000 - 33,000; Part time

Benefits offered by this job

Medical, dental & vision starting Day

401(k) retirement plan

Generous paid time off

Employee Assistance Program

Job summary

Public Partnerships LLC (PPL) is hiring a Part-Time Customer Service Representative in Latham, NY. The 20-hour weekly schedule runs Tuesday-Saturday, 10:00 AM–2:00 PM onsite, with a potential hybrid shift after 6 months.

You will support New Yorkers with disabilities, handling calls, documenting interactions, and maintaining compliance. The role offers benefits starting Day 1, a bilingual premium, and a path for growth within a values-driven organization dedicated to inclusion and

Qualifications

• Deliver exceptional customer service by handling high-volume calls with professionalism and empathy
• Communicate clearly with diverse populations, including individuals with disabilities
• Document all interactions accurately to meet audit and compliance standards

Responsibilities

• Handle high-volume inbound and outbound calls with professionalism and efficiency
• Document customer interactions, inquiries and resolutions
• Manage tickets, email, and mail routing with attention to detail
• Develop knowledge of program rules and internal systems to resolve inquiries confidently

Skills

Customer service

Empathy

Clear communication

Job description

Public Partnerships LLC (PPL) is hiring a Part-Time Customer Service Representative in Latham, NY. The 20-hour weekly schedule runs Tuesday-Saturday, 10:00 AM–2:00 PM onsite, with a potential hybrid shift after 6 months.

You will support New Yorkers with disabilities, handling calls, documenting interactions, and maintaining compliance. The role offers benefits starting Day 1, a bilingual premium, and a path for growth within a values-driven organization dedicated to inclusion and