Part-Time Customer Service Specialist

German American; Hilliard (OH); On-site; USD 1,653,000 - 2,480,000; Part time

Benefits offered by this job

Paid Time Off

Education assistance program

Paid family bonding leave

Service awards

401(k) and stock purchase plan

Job summary

German American is seeking a Part-Time Customer Service Specialist to greet clients in-branch and assist with everyday banking needs. The role offers exposure to banking and wealth services while building relationships with customers in a friendly, local environment.

The position emphasizes confidentiality, accurate cash handling, and attentive service, with opportunities to learn about German American products and services and support clients through transactions and inquiries.

Qualifications

• Face-to-face customer service in a branch environment.
• Ability to handle cash transactions accurately and securely.
• Strong communication and confidentiality, with a customer-first approach.

Responsibilities

• Greet clients warmly and assist them with their banking needs in-branch.
• Verify account information and process loan and deposit transactions.
• Educate clients on German American products and services and guide them to the right next steps.

Skills

Bilingual

Customer Service

Cash Handling

Job description

Job Title: Part-Time Customer Service Specialist

Overview:

As a part-timeCustomer Service Specialist, you will be the first friendly person that greets clients and assists them with their banking needs. This role offers a great insight into the world of banking, insurance, and wealth management to build a foundation for a career in financial services.

What You'll Do:

• Day in the Life - Every day you will work face-to-face with clients in the branch location, manage a cash drawer, assist clients and team members, uncover needs, and educate clients on German American products and services. You will help clients by verifying account information and performing loan and deposit transactions, as well as guide them when they are not sure where to go next by engaging in friendly, meaningful conversations.
• What it Takes - To thrive in this role you must maintain confidentiality, listen closely to understand, and identify opportunities to better serve the customer, which will both build and strengthen long-lasting relationships. We will teach you everything else.

Bonus Points:

• Bilingual/Multilingual
• Customer Service experience
• Cash-handling experience

What we can offer you:

• Paid Time Off
• Education assistance program
• Paid family bonding leave
• Service awards
• Financial benefits including 401(k), stock purchase plan, loan discounts and more
• National and local discounts on everything from computers and vacations to phones and retail shopping
• Free checking account, checks and discounted bank services

This position will be located at:

3971 Main Street
Hilliard, Ohio, 43026
United States

About Us:

German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.