Part Time Customer Service Associate

Hertz; Los Angeles (CA); Hybrid; USD 34,000 - 41,000; Part time

Benefits offered by this job

Employee Assistance Program

Theme Park Tickets Discount

Gym Discounts

Job summary

Hertz in Los Angeles is seeking a part-time Customer Service Associate to interact with customers and provide world-class service for rental car customers. You will handle the rental and return processes, greet customers, and ensure a seamless experience at the counter.

Responsibilities include resolving issues promptly, representing Hertz professionally, and contributing to a collaborative team environment while offering optional products to enhance the customer experience.

Qualifications

• Passion for customer service and attention to detail.
• Self-motivated to achieve and exceed targeted goals.
• Strong computer proficiency, including typing and navigating multiple computer systems.
• Proficiency in English, with clear written and spoken communication.
• Good communication skills in English; multilingual candidates are encouraged to apply.
• Ability to thrive in a fast-paced environment with diverse tasks.
• Excellent organizational and time management skills.
• Demonstrates professionalism and interpersonal skills.
• Proven experience working well within a team.
• 100% customer focus in a customer-facing environment.

Responsibilities

• Provide world-class customer service by managing the rental process and returns according to Hertz policies.
• Greet customers with a smile and maintain professional appearance and behavior.
• Ensure clean and safe vehicles for every customer at handover.
• Own and resolve issues to enhance the customer service experience.
• Contribute to a team environment and support colleagues as needed.
• Engage customers with Hertz branding and service standards to drive loyalty.
• Utilize Hertz-approved sales techniques to meet customer wants and needs.
• Prepare rental and return documents accurately and completely.
• Manage rental parameters and ensure rates and charges are understood by customers.
• Assist customers over the phone with a friendly and prompt manner.
• Coordinate and assist customers to minimize wait times and optimize service.

Skills

Customer service

Attention to detail

Self-motivation

Multi-tasking

English proficiency

Communication skills

Fast-paced environment

Time management

Professionalism

Teamwork

Customer focus

Job description

As a part time Customer Service Associate, you will be interacting with our customers to provide world-class service to rental car customers by providing helpful, courteous, and quality assistance. This includes flexing into various customer service roles, including providing attentive, courteous, and expeditious service to our customers as they return their vehicles, greeting customers and responding to customers' inquiries regarding vehicles and providing directions as needed. This also includes helping customers who come to the counter to process their rental, and providing a seamless experience to customers who are exiting the rental car center.

What You'll Get:

• Hourly Rate is $25.00 + Commission. This role provides On Target Earning potential of starting 2%; which includes monthly bonus plans.
• Bonus Plans: Eligible, Up to 12%
• Bonus: Eligible, Up to 12%
• Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
  • Employee Assistance Program for employees & family
  • Perks & Discounts -Theme Park Tickets, Gym Discounts & more

Responsibilities:

• Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz's policies and procedures.
• Welcome each customer with a smile.
• Proudly represent Hertz with your professional appearance, language and behavior.
• Focus on providing a clean and safe vehicle, to every customer, every time.
• Take ownership of each customer's service experience by immediately owning and resolving issues.
• Be proud of our brand and the role you play in our success.
• Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.
• Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.
• Build brand loyalty.
• Utilize company approved sales and service techniques when determining customer wants and needs.
• Offer optional products to meet customer wants and needs.
• Prepare all rental and return documents accurately and completely.
• Qualify each customer using our company rental requirement guidelines.
• Providecustomers assistance with directions, maps, local area information, appropriate service information, etc.
• Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
• Ensure that the return date and time on the rental agreement is accurate.
• Review all charges at the time of vehicle return.
• Prepare the Rental Agreement Folder with all required information.
• Answer the phones to assist customers in afriendly, helpful and prompt manner.
• Assist customers by effectively resolving all customer service issues.
• Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

Skills:

• Passion for customer service and attention to detail - Goes the extra mile
• Self-motivated to achieve and exceed targeted goals
• Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.
• Proficiency in English
• Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
• Work in a fast-paced environment with a variety of tasks.
• Excellent organizational and time management skills
• Demonstrate professionalism and interpersonal skills
• Proven experience of working well within a team
• 100% customer focus, with proven experience within a customer facing environment

Additional Requirements:

• Work flexible shifts including weekends and holidays; and work overtime as required
• Work outdoors during all weather conditions
• Stand for long periods of time

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