Part Time Customer Service Representative - Return Agent - Boise Airport

nationalalamo-erac; Boise (ID); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Job summary

Enterprise Mobility at Boise Airport is hiring a Return Agent to provide friendly, efficient service during the rental return process. You will greet customers, ensure belongings are checked, review charges, and direct customers to the airport terminal as needed.

This part-time role offers benefits like PTO, employee rental car discounts, and a 401k plan, with weekend availability and multiple part-time schedules.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States.
• High School Diploma or G.E.D. required.
• Valid driver's license with minimal violations in the past 3 years.
• No drug or alcohol related convictions in the past 5 years.

Responsibilities

• Greet customers on arrival and use prescribed dialogue.
• Assist with the rental return process and explain charges.
• Ensure belongings are checked and document items found.
• Provide information regarding transportation to the airport terminal.
• Maintain a friendly, clean, and organized lot for smooth traffic flow.
• Complete service alerts for any vehicle damage reported by customers.

Skills

Customer service

Education

High School Diploma or G.E.D.

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Assist all customers with the rental return process. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.

The pay for this position starts at $17 / hour.

This position is located at Boise Airport (BOI) - 3201 W Airport Way #1000, Boise, ID 83705.

We offer:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k

Schedule:

• We have multiple part time schedules
• Schedules include Saturday and Sunday hours

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
• Remind customer to check for personal belongings
• Identify any items found in the vehicle with a unit number, date, time and turn into lost and found
• Advise and review rental charges; and provide an accurate receipt to the customer
• Provide information in a professional and courteous manner regarding transportation to the airport terminal
• Thank customers using the prescribed dialogue
• Inquire about service, satisfaction and document dissatisfaction
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
• Use of proper statement to determine if vehicle is being returned with full tank of gas
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
• Keep lot organized for ease of access and traffic flow
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• High School Diploma or G.E.D. required
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).