Part Time Customer Service Representative

Basin-Disposal-Inc; Pasco (WA); On-site; USD 2,066,000 - 2,755,000; Part time

Job summary

BASIN DISPOSAL INC in Pasco, WA is seeking a part-time Customer Service Representative to handle calls, assist customers, and support drivers.

You will respond to inquiries, gather feedback, document interactions, and maintain records while meeting service targets.

Excellent communication, patience, and problem-solving are essential; you will work up to 25 hours/week, with daytime shifts 11:00am–4:00pm.

Qualifications

• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma required.

Responsibilities

• Handle large volumes of incoming calls and inquiries.
• Identify and assess customer needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate information using the right methods/tools and follow procedures.
• Record, process, and file customer interactions and accounts.
• Escalate priority issues and follow up to ensure resolution.

Skills

Customer service

Phone handling

Active listening

Communication

Multitasking

Time management

Data collection

Education

High school diploma

Tools

CRM software

Databases

Microsoft Office

Job description

Job descriptionBASIN DISPOSAL INCJob Type: Part-TimeMonday-FridaySchedule: 11:00am - 4:00pm | Up to 25 hours per weekWe are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.ResponsibilitiesManage large amounts of incoming callsIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersDuties include the following:1. Serve customers and provide quality service support either by telephone, electronically, email and/or face to face in accordance with company standards, procedures and policies.2. Verify, print, maintain and copy records, work orders, route books, files, packer tickets and coupons to ensure accuracy and timeliness.3. Document, communicate and make necessary corrections of documents as needed.4. File, pack, and store identified files and records following the box storage retention guidelines.5. Respond to drivers and relay work orders, messages and information to drivers using two-way radios.6. Serve customers and answer inquires and questions, handle complaints, troubleshoot problems, provide information and address their needs.7. Respond efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued.8. Use software, databases, scripts and tools appropriately.9. Understand and strive to meet or exceed service metrics while providing excellent consistent customer service.10. Enter and/or update customer information.11. Identify and escalate priority issues.12. Document all call information according to standard operating procedures13. Collects and receives payments and assists customers as assigned: balance cash drawers, adjustments, transfers, and closing of accounts as appropriate.14. Basic Cashier responsibilities as assigned and in accordance with company policies.Performance Expectations:1. Provide Excellent Customer Service. Anticipate, assess, and respond effectively to the needs of diverse customers, both internal and external, provide consistently excellent service that is timely, accurate, courteous, professional and respectful.2. Maintain a high level of confidentiality and discretion in working with customer information, including Payment Card Industry (PCI) regulations.3. Establish, maintain and foster positive and effective working relationships with those contacted in the course of work.4. Maintain regular and punctual attendance.5. Work Safely. Recognize and mitigate safety hazards on the job. Work to create a hazard-free, accident-free environment.6. With the interests of the Company, perform all interactions to the highest principles of business ethics, avoid activities that are in conflict, or give the appearance of being in conflict.SkillsProven customer support experience or experience as a client service representativeStrong phone contact handling skills and active listeningCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyHigh school degreeKey Skills and Competencies:Basic accounting skillsComputer skillsInterpersonal skillsCommunication skills- verbal and writtenListening skillsProblem analysis and problem-solvingAttention to detail and accuracyData collectionCustomer service orientationAdaptabilityInitiativeStress toleranceJob Type: Part-timeAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. EOE, including disability/vets.