Customer Service Representative

City-of-Lubbock,-T; Lubbock (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

The City of Lubbock is seeking a capable front-line Clerk to handle citizen inquiries, process service requests, and collect payments. You will greet visitors, ascertain needs, gather information, and prepare paperwork to fulfill service requests.

The position requires a high school diploma or equivalent plus at least one year of clerical or customer service experience, with a physical exam required. You will use a computer and office equipment to maintain records and manage calls.

Qualifications

• Completion of a high school diploma or the equivalent with an additional one year of clerical or customer service experience; or any combination of relevant education and experience which provides the following.
• Physical exam required.
• Knowledge of customer service techniques and basic office procedures.
• Ability to deal courteously with others and remain professional.

Responsibilities

• Greet citizens in person or by telephone and ascertain the nature of requests.
• Obtain information to process service requests or resolve problems.
• Prepare service orders and paperwork to fulfill requests.
• Accept payments and maintain receipts.
• Provide information and explain policies and procedures.
• Prepare and maintain records using computer or office equipment.
• Answer multi-line telephone and route calls to dispatch as needed.
• Schedule intake appointments; promote city programs.

Skills

Customer service

Office procedures

Clear communication

Records management

Phone etiquette

Education

High school diploma or equivalent

clerical or customer service experience

Tools

Personal computer

Office equipment

Job description

Interacts with citizens in person or by telephone to process service requests, accept payments, provide information, or resolve problems.

• Greet citizens in person or by telephone; ascertain the nature of the citizen's request, problem, or service need;
• Obtain necessary information to process service request or resolve problem;
• Prepare service order or other paperwork fulfill citizen’s request for service;
• Accept payments and maintain receipts;
• Provide information to citizens; explain policies and procedures;
• Prepare and maintain records using computer or other office equipment;
• Answer multi-line telephone and route calls; transfer field requests for service to dispatch by approved method;
• Schedule intake appointments;
• Promote programs LAS offers;
• Promote animals available for adoption, foster, transfer, overnights, and doggy day out.
• Process daily receipts and reports for reconciliation;
• Perform related duties as required.

Completion of a high school diploma or the equivalent with an additional one year of clerical or customer service experience; or any combination of relevant education and experience which provides the following:

Physical exam required

Knowledge of:

• Customer service techniques, basic office procedures;
• State laws and city ordinances.

Ability to:

• Deal effectively with others in a courteous manner;
• Keep calm and professional in all situations;
• Prepare and maintain accurate records; prepare records for monthly storage;
• Speak in a clear, concise, and professionalmanner;
• Interpret state and local laws; educate the public on animal related issues;
• Operate a variety of office equipment;
• Apply and calculate various fees;
• Operate a personal computer.

Physical Requirements:

• Frequently stand and walk.
• Frequently flex upper trunk forward;
• Frequently lift up to 50 pounds;
• Occasionally carry up to 50 pounds;
• Frequently push and pull objects;
• Frequently flex upper trunk forward, partial flexing of knees;
• Frequently flex upper trunk forward while sitting or standing;
• Frequently reach above, at, or below shoulder height;
• Continuously talk, see, and hear.