Part-time Customer Service Representative

Momsmeals; Ankeny (IA); On-site; USD 23,419 - 26,174; Part time

Benefits offered by this job

Free Breakfast & Lunch

Casual Dress Code

Tiered growth path starting Day 1

Referral bonuses starting Day 1

Weekly paychecks

401k

Job summary

Mom’s Meals is seeking upbeat, customer-focused individuals for part-time Customer Service Representative roles. On-site at Ankeny/Des Moines, you will handle orders, answer questions, and support clients with compassionate service.

Requires 1 year of customer service and call center experience, strong communication, and HIPAA awareness. Training begins with 3 weeks on-site schedule, followed by regular daytime shifts.

Qualifications

• High school degree or GED.
• 1 year of customer service experience.
• 1 year of call center experience.
• Basic computer proficiency and experience using software.
• Clear oral communication skills.
• Experience with HIPAA policies and procedures.
• Experience with CRM systems, Outlook and Teams.

Responsibilities

• Handle inbound and outbound customer service calls for meal orders.
• Address questions and provide excellent customer service.
• Input order information into client order screen.
• Document conversations with clients in the information database.
• Ensure clients have an order on file.
• Contact case managers by phone/email when needed.
• Work efficiently without rushing clients.

Skills

Customer service

Deescalation

CRM experience

Call center experience

Oral communication

Education

High school degree or GED

Tools

Outlook

Microsoft Teams

CRM systems

Auto dialer

Multi-line phone

Job description

Mom’s Meals, the leading national provider of refrigerated home-delivered meals in the healthcare market, is looking for upbeat, people‑first individuals to join our team as Part‑time Customer Service Representatives. In this role, you’ll be one of the first friendly voices our customers connect with as they place meal orders. If you love helping people, enjoy talking with others, and are excited to learn and grow, this could be an awesome fit. We’re a mission‑driven company doing meaningful work, and we’d love for you to be part of it.

The starting wage is $17.00/hour ($18.00/hour for bilingual representatives).

This is an onsite position, with opportunities at our Ankeny, Iowa or Des Moines, Iowa locations.

Standard work hours are Monday‑Friday, 10:30am‑2:30pm (20‑29 hours/week).

This position requires 3 weeks of full‑time onsite training, Monday‑Friday from 9:00am‑6:00pm.

Responsibilities

• Handle inbound and outbound customer service calls with our clients placing their meal order
• Address questions, and provide exceptional customer service
• Input order information into the appropriate client order screen
• Document all conversations with client into client information database
• Ensure all assigned clients are contacted and have an order on file
• Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients
• Work quickly and efficiently without making the client feel rushed

Qualifications

• High school degree or GED
• 1 year of previous customer service experience
• Basic computer proficiency, including experience learning and using software in a work or school setting
• Clear oral communication skills
• Ability to deescalate situations and quickly resolve customer complaints
• Prior experience adhering to company policies and showing core values
• 1 year of previous call center experience
• Previous experience with auto dialer, multi‑line phone system, and/or Customer Relationship Management (CRM) systems, Microsoft Outlook, Microsoft Teams
• Previous experience working with HIPAA policies and procedures

Job Requirements

• Repetitive motions that include the wrists, hands and/or fingers
• Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
• Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus

Benefits

• Free Breakfast & Lunch
• Casual Dress Code
• Tiered growth path for promotion starting Day 1
• Eligible for Referral Bonuses starting Day 1
• Weekly paychecks
• 401k

Company Overview

Mom’s Meals is a home‑delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide since 1999. We provide seniors, patients recovering post‑discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well‑being of others and have a strong sense of community, Mom’s Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.

EEO

Mom’s Meals complies with all applicable federal and state non‑discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.