Customer Service Representative

Socket.dev; Ankeny (IA); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Free Breakfast & Lunch

Casual Dress Code

Tiered growth path for promotion start

Referral Bonuses starting Day 1

Job summary

Mom’s Meals, the leading national provider of refrigerated home-delivered meals in the healthcare market, is hiring upbeat Customer Service Representatives in Ankeny, IA. You’ll be the first friendly voice customers connect with as they place meal orders and you’ll help with questions, order entry, and account updates.

The role offers a Monday–Friday schedule (9:00am–6:00pm) with overtime potential, starting at $17.00/hour, weekly pay, PTO, and benefits after 30 days of employment.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience.
• Basic computer skills and ability to learn software.
• Strong oral communication and de-escalation abilities.
• Experience following company policies and values.

Responsibilities

• Handle inbound and outbound customer service calls as orders are placed.
• Address questions and provide exceptional customer service.
• Input order information into client order screens.
• Document conversations in the client information database.
• Ensure clients are contacted and have orders on file.
• Coordinate with case managers via phone, email, or fax as needed.
• Work efficiently while avoiding customer rush.

Skills

1 year of customer service experience

Clear oral communication

Basic computer proficiency

Deescalation skills

Policy adherence

Education

High school diploma or GED

Tools

CRM systems

Microsoft Outlook

Microsoft Teams

Auto dialer

Multi-line phone system

Job description

Mom’s Meals, the leading national provider of refrigerated home-delivered meals in the healthcare market, is looking for upbeat, people-first individuals to join our team as Customer Service Representatives. In this role, you’ll be one of the first friendly voices our customers connect with as they place meal orders. If you love helping people, enjoy talking with others, and are excited to learn and grow, this could be an awesome fit. We’re a mission-driven company doing meaningful work, and we’d love for you to be part of it.

The starting wage is $17.00/hour with weekly pay, PTO, and benefits available after 30 days of employment.

Work hours are Monday-Friday, 9:00am-6:00pm with the potential for overtime starting at 7:00am.

Address: 3210 SE Corporate Woods Drive, Ankeny IA 50021

Position Responsibilities may include, but not limited to

• Handle inbound and outbound customer service calls with our clients placing their meal order
• Address questions, and provide exceptional customer service
• Input order information into the appropriate client order screen
• Document all conversations with client into client information database
• Ensure all assigned clients are contacted and have an order on file
• Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients
• Work quickly and efficiently without making the client feel rushed

Required Skills & Experience

• High school degree or GED
• 1 year of previous customer service experience
• Basic computer proficiency, including experience learning and using software in a work or school setting
• Clear oral communication skills
• Ability to deescalate situations and quickly resolve customer complaints
• Prior experience adhering to company policies and showing core values

Preferred Skills & Experience

• 1 year of previous call center experience
• Previous experience with auto dialer, multi-line phone system, and/or Customer Relationship Management (CRM) systems, Microsoft Outlook, Microsoft Teams
• Previous experience working with HIPAA policies and procedures

Physical Requirements

• Repetitive motions that include the wrists, hands and/or fingers
• Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
• Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus

Our team member enjoy:

• Free Breakfast & Lunch
• Casual Dress Code
• Tiered growth path for promotion starting Day 1
• Eligible for Referral Bonuses starting Day 1