Part Time Customer Service Lead

Wichita Water Conditioning, Inc.; Independence (MO); Presencial; USD 20.000 - 29.000; A tiempo parcial

Descripción de la vacante

Culligan is seeking a customer-focused part-time administrator to join our team in Independence, MO. The role runs Monday through Friday, 10a–2p, with an initial pay rate of $18 per hour and a $0.50 raise after a successful training period.

You will answer multi-line calls, assist customers, schedule deliveries, and coordinate with field staff in a service-oriented environment. We are a stable, growing, family-oriented company that likes to promote from within and values honesty, integrity and

Formación

• Must have excellent customer service and multi-line telephone experience.
• Proficient in Microsoft Office.
• Ability to prioritize tasks in a fast-paced environment.
• Strong communication and problem-solving skills.

Responsabilidades

• Answer incoming calls from our very important customers.
• Resolve any product or service related issues; follow up to ensure complete customer satisfaction.
• Schedule deliveries, dispatch service technicians and/or route representatives to customer locations.
• Prepare sales commissions and payroll for final processing at our corporate office (must be proficient in Excel).
• Take payments and maintain customer records by updating account information.
• Handle collection calls and maintain financial accounts by processing customer adjustments when necessary.
• Prepare and maintain compliance and regulatory reporting (sales reports, month end reporting, etc.)

Conocimientos

Customer service

Multi-line phone experience

Communication skills

Problem solving

Independent work

Herramientas

Microsoft Office

Descripción del empleo

We are looking for a great addition to our already awesome team! Great Part Time 10a to 2p M-F hours!

This is the perfect career for someone who has worked in a customer focused, administrative role in the service industry. The right person will be have the ability to answer multi-line phones, successful in handling customer issues, and experience communicating with field staff in a service oriented industry. If you have customer service experience and you pride yourself on being solution focused and customer service oriented, this is the career for you! This position will work 10a to 2p Monday through Friday.

WHY SHOULD YOU WORK FOR CULLIGAN?

• Great part-time, Monday-Friday 10a to 2p schedule
• Starting rate $18hr with $.50 raise after successful training period
• Stable and growing, family oriented company
• We like to promote from within!

Responsibilities:

• Answer incoming calls from our very important customers
• Resolve any product or service related issues; follow up to ensure complete customer satisfaction
• Schedule deliveries, dispatch service technicians and/or route representatives to customer locations
• Prepare sales commissions and payroll for final processing at our corporate office (must be proficient in Excel)
• Take payments and maintain customer records by updating account information
• Handle collection calls and maintain financial accounts by processing customer adjustments when necessary
• Prepare and maintain compliance and regulatory reporting (sales reports, month end reporting, etc.)

Qualifications:

• Must have excellent Customer service and multi-line telephone experience
• Must be proficient in Microsoft Office
• Account collections experience preferred
• Ability to prioritize tasks in a fast paced fun environment
• Strong work ethic (honesty and integrity are key for this position and to our organization)
• Excellent communication skills includinghelpfulness and patience in dealing with fellow employees and external customers and vendors
• Exceptional problem solving skills
• Ability to work independently

Candidates are subject to pre-employment testing up to and including drug/alcohol screening, background check, motor vehicle record check, and D.O.T. physical, as applicable.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.