Part Time Customer Service (Bank Teller) Ashland

Sutton Bank; Ashland (OH); On-site; USD 25,000 - 35,000; Part time

Job summary

A leading bank in Ashland is seeking a Part Time Customer Service (Bank Teller) to be the first point of contact for customers. This role involves processing transactions, cash handling, and providing exceptional customer service while ensuring compliance with banking regulations.

Qualifications

• At least one year of related experience preferred.
• Prior cash handling and sales experience preferred.

Responsibilities

• Greet customers, identify needs, and complete requests.
• Accept and process deposits, withdrawals, and payments.
• Follow cash handling procedures and ensure security.

Skills

Customer Service

Cash Handling

General PC Knowledge

Education

High school diploma or GED

One year of education/training beyond high school

Job description

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Summary

This position is the first point of contact for most customer interactions within the branch. Responsible for working as a team member to process transactions such as deposits, withdrawals, and payments. Responsible for cash handling, balancing standards, and maintaining teller line integrity.

Qualifications

• Education: High school diploma or GED. One year of education/training beyond high school preferred or equivalent experience.
• Licenses/Certifications: None.
• Experience: At least one year of related experience, general PC knowledge, prior cash handling, and sales experience preferred.

Essential Functions

• Greet customers, identify needs, complete requests, and answer questions.
• Research issues and correct discrepancies.
• Accept and process various deposits, withdrawals, and payments.
• Reconcile transactions, oversee vault and ATM when assigned.
• Follow cash handling procedures, ensure security, complete logs, and assist audits.
• Maintain cash levels, balance drawer, research over/short issues.
• Sell gift cards and bank services, identify cross-sell opportunities.
• Utilize back-office capture, reconcile balancing issues.
• Maintain scheduling flexibility for hours and locations.

Company Specific

• Provide exceptional customer service and exercise good judgment to safeguard assets.
• Comply with policies, represent professionally, attend meetings, maintain confidentiality.
• Adapt to major changes, ensure compliance with legal regulations including Bank Secrecy Act and AML laws.

Sutton Bank is an equal opportunity employer, fostering inclusive employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, or genetic information.

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Customer Service
• Industries: Banking