Part-Time Customer Experience Associate

Hertz-1; Austin (TX); On-site; USD 25,000 - 29,000; Part time

Benefits offered by this job

On Target Earnings 2%

Bonus up to 12%

Employee benefits

Discounts

Job summary

Hertz is seeking a Part Time Customer Service Associate at our Austin, TX location to deliver world-class service. You will interact with customers, handle rentals and returns, greet customers, and provide directions as needed.

The role offers an hourly rate of $18.50 plus commission with on-target earnings and bonus plans up to 12%. Flexible shifts include weekends and holidays, with benefits information available.

Qualifications

• Experience in customer-facing environments.
• Proficient with computer systems and typing.
• Ability to work flexible shifts including weekends and holidays.

Responsibilities

• Provide world-class customer service by managing the rental process.
• Welcome customers with a smile and represent Hertz professionally.
• Assist customers with vehicle returns and ensure vehicle readiness.
• Provide directions and local information to customers.
• Review rental parameters and ensure accurate charges at return.
• Answer phones promptly and resolve customer issues.
• Coordinate customers to minimize wait times and promote efficient service.
• Offer optional products to meet customer needs.

Skills

Customer service

Attention to detail

Self-motivated

English proficiency

Communication skills

Multi-tasking

Teamwork

Time management

Professionalism

Customer-focused

Job description

As a Part Time Customer Service Associate, you will be interacting with our customers to provide world-class service to Hertz customers by providing helpful, courteous, and quality assistance. This includes flexing into various customer service roles, including providing attentive, courteous, and expeditious service to our customers as they return their vehicles, greeting customers and responding to customers' inquiries regarding vehicles and providing directions as needed. This also includes helping customers who come to the counter to process their rental, and providing a seamless experience to customers who are exiting the rental car center.

What You’ll Get:

• Hourly Rate is $18.50 + Commission. This role provides On Target Earning potential of starting 2%; which includes monthly bonus plans.
• Bonus Plans: Eligible, Up to 12%
• Bonus: Eligible, Up to 12%
• Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
  • Employee Assistance Program for employees & family.
  • Perks & Discounts –Theme Park Tickets, Gym Discounts & more.

Responsibilities:

• Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz’s policies and procedures.
• Welcome each customer with a smile.
• Proudly represent Hertz with your professional appearance, language and behavior.
• Focus on providing a clean and safe vehicle, to every customer, every time.
• Take ownership of each customer’s service experience by immediately owning and resolving issues.
• Be proud of our brand and the role you play in our success.
• Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.
• Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.
• Build brand loyalty.
• Utilize company approved sales and service techniques when determining customer wants and needs.
• Offer optional products to meet customer wants and needs.
• Prepare all rental and return documents accurately and completely.
• Qualify each customer using our company rental requirement guidelines.
• Providecustomers assistance with directions, maps, local area information, appropriate service information, etc.
• Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
• Ensure that the return date and time on the rental agreement is accurate.
• Review all charges at the time of vehicle return.
• Prepare the Rental Agreement Folder with all required information.
• Answer the phones to assist customers in afriendly, helpful and prompt manner.
• Assist customers by effectively resolving all customer service issues.
• Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

Skills:

• Passion for customer service and attention to detail - Goes the extra mile.
• Self-motivated to achieve and exceed targeted goals.
• Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.
• Proficiency in English.
• Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
• Work in a fast-paced environment with a variety of tasks.
• Excellent organizational and time management skills
• Demonstrate professionalism and interpersonal skills.
• Proven experience of working well within a team.
• 100% customer focus, with proven experience within a customer facing environment.

Additional Requirements:

• Work flexible shifts including weekends and holidays; and work overtime as required.
• Work outdoors during all weather conditions.
• Stand for long periods of time.