Customer Service Associate

Hertz; Madison (WI); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Up to 40% off standard Hertz rentals

Medical, Dental & Vision plan options

401(k) employer matching

Paid Parental Leave

Employee Assistance Program

Educational Reimbursement & Discounts

Voluntary Insurance Programs

Theme Park Tickets, Gym Discounts & more

Job summary

Hertz is seeking a Customer Service Associate in Madison, Wisconsin, to provide outstanding customer service that ensures satisfaction and retention. This role will handle customer interactions and resolve issues promptly while fostering a culture of empowerment.

The ideal candidate has over 3 years of experience in customer service, excellent communication skills, and is capable of problem-solving. Benefits include medical, dental, and vision plans, retirement programs, and discounts on rentals.

Qualifications

• 3+ years of demonstrated experience in customer service, with experience in operations and sales.
• Rental car experience is a plus.
• Excellent problem-solving and decision-making skills.

Responsibilities

• Provide excellent customer service for satisfaction and retention.
• Handle and resolve customer issues immediately.
• Communicate NPS results and improve guest satisfaction.

Skills

Customer service skills

Oral and written communication skills

Relationship building skills

Problem-solving skills

Leadership skills

Job description

Job Description

The Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention, creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves as the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzes NPS results to determine cause and execute plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.

Wage: $18.00/hr.

Qualifications

3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem‑solving and decision‑making skills.

Benefits

• Up to 40% off the base rate of any standard Hertz rental
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts – Theme Park Tickets, Gym Discounts & more

EEO Statement

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran.